Civil services are at the epicentre of all government activities and the civil service officers are responsible for policy making and are the executive hand which delivers on ground. The capacity of the Civil services plays a vital role in delivering a wide range of services, ensure implementation of welfare programs and perform core governance functions. The Government recognizing the crucial role of Capacity building of Civil Services, instituted the Mission Karamyogi which marks a signal shift in competency driven training and Human Resource (HR) management of officials by transitioning from a 'rules-based' system to the 'roles-based' system.
Mission Karmayogi is India’s first robust mission to reform civil services and empower them to deliver services effectively and efficiently. This is a bold initiative of Government to democratize the training process and put everyone on the even playing field. This mission emphasizes the ‘servant’ part in the acclaimed civil services. It attempts to address the long pending issues in the existing system, such as complexity and red-tapism, through a capacity-building initiative while working at an individual, institutional and procedural level.
Competency-based HR policy requires assignment of right person to the right role at the right time, thus securing the sustainable competitive advantage for the nation and provides citizen centricity to the service delivery. The planned program aims to create a robust policy framework and provide an institutional structure towards implementation of such HR policy in the Government. The policy framework will also enable adoption of modern technological tools such as a digital platform, artificial intelligence, machine learning and delta analytics for monitoring and evaluation of the entire programme especially quality of the learning content, assessment of user feedback and competency assessment. This approach will break silos in capacity development and democratize knowledge on an equitable basis across civil services.
It has been assessed that approx. 89% of the bureaucrats who are in direct touch with the public receive fragmented and sub-par training. Mission Karmayogi aims to cover 46 lakhs employees of the central government within its purview. The government intends to spend INR 510.86 cr over five years, from FY 2021-22 to FY 2024-25. In addition, external accountability and transparency is also considered crucial for better responsiveness at the individual level. The mission intends to improve information systems, ensure responsibility for inputs and better audit. This mission will publish all budget summarised and track records by each department suo motto and will enable a more robust performance evaluation system.
The National Programme for Civil Services Capacity Building has six key pillars. These include: -
Author: Cmde Rajneesh Sharma
Basic Features of Mission Karmayogi
The features of Mission Karamyogi includes: -
The guiding principles of the Mission Karamyogi include: -
Digital Learning Framework (iGOT-Karmayogi Platform)
It is proposed to build iGOT-Karmayogi as an integral part of the Digital India stack as a tool for capacity building of all government employees. It will provide anytime-anywhere learning to train about 2.0 crores users which was hitherto not achievable through traditional measures. The platform is proposed to evolve into a vibrant and world class marketplace for content modelled on FRACs, supported by a robust e-learning content industry including best-in-class institutions, start-ups and individual resources, where carefully curated and vetted e-learning content will become available as training modules. The appropriate framework to ensure that Capacity Building for future generations of the Civil Servants so that they remain entrenched in the Indian culture and sensibilities and remain connected with their roots while they learn from the best practices across the world will be setup.
A Special Purpose Vehicle (SPV) in the form of a not-for-profit company is proposed to be incorporated as a 100% government owned entity for owning, managing, maintaining and improving the digital/e-learning platform, including the IPR of all software, content, process etc. on behalf of Government. A mandatory Subscription Based Revenue Model enabling the participation of all Ministries, departments, entities of the Government of India and willing state Governments has been designed to partly fund the program.
Advantages of the Mission
The merits of the mission, so evaluated, include: -
Communication is inherently an interactive social process that facilitates understanding between individuals. In order to accomplish the organisational goal, it is imperative that the leaders develop social and interpersonal communication skills. In order to optimize influence, good and effective leader must provide purpose, direction and motivation to the subordinates. Communication forms an important component to success in any field. More than the process of exchanging or transferring information in an understandable way, effective communication is a key competency of all civil servants. Effective Communication improves the performance of groups and organizations. These individuals, undergoing training, may not presently be the principal secretaries of various ministries, but they will soon be. They could be part of the system who step forward to mentor less experienced or younger employees, managers who direct successful project teams, who lead divisions and motivate their staff to achieve company goals. It may be appreciated that through effective communication, leaders lead. Good communication skills enable, foster and create the understanding and trust necessary to encourage others to follow a leader. Without effective communication, a manager accomplishes little and is not an effective leader. In fact, being able to communicate effectively is what allows a manager to move into a leadership position.
The survival of any organised human activity depends largely on man’s ability to communicate well with others. Indeed, it is impossible to conceive of an organisation in which individuals operate in isolation. It is important to determine the skills needed to communicate effectively for the benefit of the project. Communication or social skills entail individuals having the ability to interact effectively with clients and other professionals. Any project manager needs to establish cooperative relationships with the project team members to ensure a good climate for communication, identify participants for the project to ensure commitment and adopt an appropriate leadership style.
However, the purpose of communication among civil servants is not simply to exchange information but also to change or influence others so that they perform a desired action to meet the organizational goals. Effective Communication can be used to increase awareness of issues and provide possible solutions and it can help bridge cultural sensitivities and lead to consensus. Being able to communicate effectively is a necessary and vital part of every emergency management professional’s job. Finely tuned communication skill is an important tool during the planning phase when educating the staff and public about the reasons for implementing the policies.
Effective communication is essential in any workplace. The average worker spends 50 percent of the day communicating, and one-fourth of all workplace mistakes are the result of poor communication. As management professional, one needs to be a skillful communicator to achieve the objectives. Strong communication skills enable one to engage in collaborative planning and promote safety awareness in the community. Effective communication helps create a common understanding of the situation so the whole community can work together toward achieving the desired results.
Effective Communication Strategies
The effective Communication strategies include the following: -
Being an effective communicator involves establishing a personal connection with the audience and using basic communication tools to reach that audience. To communicate effectively, it is helpful to understand the basic skills that form the building blocks of effective communication.