Training Course

Digital Transformation In Governance

Digital Transformation in Governance

Turbulence caused by Covid and emerging technologies have redefined the new normal for governance. Newer ways of doing things and newer forms of ground-breaking innovations are emerging, leading to complete digital transformation of governance- aptly title eGov 4.0. Just as an instance, cloud/ fog/edge computing, smart-dust is being utilised to provide alternative contact points to the citizens for service delivery mechanisms; Internet of Everything (IoE) has catalysed mobility and connectivity between governance-actors and similarly, social media coupled with big data technologies help to capture the ‘digital footprints’ of the citizens.  In the same vein, application of data analytics and artificial intelligence now support strategic, management and transactional decision making in governance to ensure customised-individual reliefs to its citizens and so on. Indeed, ‘Digital transformation’ has already become the new governance paradigm. In view of this, the present training is an attempt to respond to the urgency of appreciating the changing landscape of digital governance with special reference to India.


Objectives of the course

      After the completion of this training, the learners shall be able to:-

  1. Understand the key concepts and building blocks of Digital Transformation of  Governance
  2. Understand  the relevance and strategies for participatory governance
  3. Describe the life cycle of digital transformation
  4. Identify the role of emerging technologies in governance and its related applications in public sector
  5. Appreciate the potential of Big Data & Open Data in Predictive Decision Making
  6. Understand Convergence of technologies in Industry 4.0 and its impact on Public Service Delivery to create Government 4.0
  7. Appreciate the government analytics collated and presented on national level Dashboards and local level ICCC
  8. Understand Indian Context: India Stack, IndEA , DSS and the related advents


  1. Number of Days : 5
  2. Target Audience : Senior and Middle level Civil Servants
  3. Description on Modules

Module- 1: Digital Transformation (DT) of Governance

  1. What is Digital Transformation and How is Different from Digitisation /Automation/MIS
  2. Categories of Emerging Technologies (ET) and disruptions hence caused in Governance
  3. Gov 4.0- Convergence of Technologies & its Impact on Public Service Delivery

Module – 2 : Life Cycle of Digital Transformation

Module 3 : Predicting using AI/ Big Data , Linking it all together using Dashboards and Controlling using ICCC

  1. Role of AI/ ML and Big Data Analytics in predicting needs of the citizens
  2. Role of DashBoards in Federal Structure of Governance
  3. Dashboards Metrics for Digital Transformation
  4. Some Interesting Dashboards - DISHA Dashboard, e-Taal, National UJALA Dashboard, e-Pragati Dashboard
  5. Integrated Command and Control Centre (ICCC)  and their application as Covid War rooms

Module 4: Creating Unified Digital Platforms: India Stack, India Enterprise Architecture (IndEA) Framework, Digital Service Standard (DSS)

  1. Understanding difference between websites, portals and platforms and Role of APIs
  2. Different layers of India stack
  3. Eight Reference Model of IndEA
  4. DSS & Digital Service Life Cycle
  5. Catalysing One Nation One Government: A Use Case of Public Health (PH)
  6. Key Attempts of Digital India to Combat COVID

Module 5: Resolving Issues for Implementing GovTech

  1. Identifying Various Categories of Issues and challenges in e-GovTech
  2. Category – 1 : Technological challenges
  3. Category – 2 : Governance challenges
  4. Category – 3 : Socio-cultural challenges
  5. Category -4 : Financial challenges
  6. Other Issues : Bad AI, Non-Responsive AI
  7. Resolving to Achieve Fairness, Interpretability, Privacy, Security
  8. Pedagogy: The aim is to encourage the process of learning together.
  9. Related Pre-Reads / Pre-Recorded Sessions/ YouTube / TedTalks
  10. Class Presentations and Documentaries followed by Briefing/ Quiz/ De-briefing 
  11. Case-Discussions drawn from industry, startups and governments elsewhere
  12. Visits to related organizations- NIC Data Centre /
  13. Webinars/related events

Why is the training unique?

All of us are rattled by the ever-changing trends of digital technologies. Akin to digital technologies, even the needs and aspirations of the citizenry are also constantly evolving. Therefore, how would one unravel this fluid ecosystem where ‘change’ is the only constant?  The strive of this training is to update the learners in a gradual manner and build a strong foundation so that they could treat emerging technologies as a potent tool, ‘Governance’ processes where this tool could be applied , and ‘Citizens’ as the real reason of this digital transformation.


Resource Material 

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