In view of the emerging global markets and concerns for good governance coupled with rising expectations of the people for better services, quality goods, availability of choice and value for money, there is universal emphasis for protection and promotion of Consumers' rights and interests. It is well recognized, world over, that protection of Consumers' rights and interests not only promotes the interests of business but also of the state as well. To give boost to the efforts of the Government in the area of consumer protection and consumer welfare the need of a dedicated "Centre of Excellence" for the cause of Consumers. The Centre has emerged as a "Centre for Excellence" through its various activities. This is the only Centre of its kind in the country dedicated exclusively for protection and promotion of consumers' right to education.' rights and interests' protection and promotion was felt at the Government level.
Role of CCS in promoting Good Governance through Capacity Building
Good governance implies better services, and quick redressal of consumer grievances. With this objective the Centre for Consumer Studies (CCS) has been: