In view of the emerging global markets and concerns for good governance coupled with rising expectations of the people for better services, quality goods, availability of choice and value for money, there is universal emphasis for protection and promotion of Consumers' rights and interests. It is well recognized, world over, that protection of Consumers' rights and interests not only promotes the interests of business but also of the state as well. To give boost to the efforts of the Government in the area of consumer protection and consumer welfare the need of a dedicated "Centre of Excellence" for the cause of Consumers. The Centre has emerged as a "Centre for Excellence" through its various activities. This is the only Centre of its kind in the country dedicated exclusively for protection and promotion of consumers' right to education.' rights and interests' protection and promotion was felt at the Government level.
Role of CCS in promoting Good Governance through Capacity Building
Good governance implies better services, and quick redressal of consumer grievances. With this objective the Centre for Consumer Studies (CCS) has been:
Indian Institute of Public Administration (IIPA)
The Indian Institute of Public Administration was established in 1954 as an Autonomous Society. It was set up as a result of the vision and support of its first president, Prime Minister Jawahar Lal Nehru, on the lines recommended by Dr. Paul H. Appleby in his work on Public Administration in India. The IIPA represents the hopes of the times, a rich history of a new nation in transition and houses a vast knowledge- base of administrative and managerial experience. As an institution of learning and dissemination, the IIPA is responsive to the skill-development and research needs of Governance. It is constantly guided by its active Executive Council, Standing Committee and other special purpose Committees. The Vice-President of India is the President of the Society.
The vision of our founding fathers was that the institute should stimulate not only a study of the theoretical and practical aspects of public administration but also directly hone the skills of people in the art and practice of administration, within and outside India. Through continuous programmes of research, training and policy advice, conferences and seminars, case studies, publication of books and journals devoted to research in various fields of administration, the IIPA, over the past six decades has made significant contribution to various sectors of public administration at the central, state and local levels. The Institute has a distinguished faculty in the areas of public administration, political science, economics, law and justice, management, behavioural science, rural studies, urban studies, sociology, policy science, environment, e-governance and information and communication technology.
The Institute conducts its academic and training activities through the following subject-related Centres:
In view of the emerging global markets and concerns for good governance coupled with rising expectations of the people for better services, quality goods, availability of choice and value for money, there is universal emphasis for protection and promotion of Consumers’ rights and interests. It is well recognised, world over, that protection of Consumers’ rights and interests not only promotes the interests of business but also of the state as well. To give boost to the efforts of the Government in the area of Consumer Protection and Consumer Welfare the need of a dedicated Centre was felt at the Government level. It was further realised that the involvement and convergence of various stakeholders particularly the institutions of local self-government in the area of consumer protection will certainly prove to be beneficial in furtherance of the policy objectives of the Department of Consumer Affairs. In view of the above, the Department of Consumer Affairs, Ministry of Consumer Affairs, Food, and Public Distribution, GoI, has established a dedicated Centre for Consumer Studies (CCS) at the Indian Institute of Public Administration (IIPA), New Delhi. The Centre operates within the legal framework of the IIPA and the policy directions of the Monitoring Committee chaired by the Secretary, CA, GoI. The role of the Centre is both operational as well as promotional.
The Centre for Consumer Studies keeps abreast of the long- term policies, to position itself as a major contributor to the identification of issues and priorities as well as solutions to ensure better protection of the consumers. Its success largely depends on close networking, cooperation, teamwork and shared knowledge with not only government organizations, but also by building up partnerships with various other institutions and organizations. The vision is to create a professional organization, which allows the government to govern better and to create opportunities to maximize the benefit to the consumers.
The Centre seeks to network, with national and international agencies and interface with other stakeholders by serving as a bridging “think tank”, with an intensive advocacy role. It acts as a forum for creating dialogue among policy-makers, service providers, representatives of various business establishments and their associations, professional bodies/associations, civil society organisations, educational/ research institutions, economic and social development organizations as well as leading NGOs. It also acts as a storing and clearing- house for the exchange and constant flow of information, ideas and activities relating to consumer protection and welfare. The Centre closely works in association with the Department of Consumer Affairs, GoI, National/ State Consumer Disputes Redressal Commissions and District Forums.
The CCS is envisaged as a Centre functioning with flexibility and openness. Its broad areas of focus comprise;
The aim of the Centre is to perform, facilitate and promote better protection of Consumers’ rights and interests with special reference to rural India.
The objectives of the Centre are to:
Activities of the Centre
The Centre performs the following activities:
Monitoring and Supervision
For the purpose of effective monitoring, advice and supervision of the activities of the Centre, a Monitoring Committee has been constituted by the DCA. The Monitoring Committee shall meet at least twice in a year and comprises of the following: -
|Secretary, Department of Consumer Affairs||Chairperson|
|Director General, IIPA||Member|
|Additional Secretary, DCA||Member|
|Joint Secretary, DCA||Member|
|Chief Controller of Accounts, DCA||Member|
|Director/Deputy Secretary (CWF)||Member|
|Co-ordinator of the Centre||Member|
|Chair Professor, In-charge of the Centre, IIPA||Member Secretary|