Introduction
Public administration aims to manage society effectively through clear communication, transparency and accountability. Social networks have become essential tools for enhancing e-governance by enabling real-time citizen feedback, fostering transparency and promoting active participation. These platforms allow for the democratisation of communication, efficient gathering of public sentiment and improved service delivery. However, challenges such as privacy concerns, the digital divide, misinformation and cybersecurity must be addressed to maximise their potential. This Note explores the multifaceted role of social networks in e-governance, providing practical examples and strategic recommendations for overcoming associated challenges. Future research should focus on emerging technologies, longitudinal studies, case studies across diverse regions and policy frameworks to further enhance the integration of social networks into public administration. more...