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Policy Initiatives for Public Grievances Redressal: Steps towards Responsive & Accountable Governance

Introduction 

Good Governance is the key to a Nation’s progress and an important step towards it is the simplification of procedures and processes in the Government so as to make the entire system transparent and faster. Further, the ever-expanding provision of Citizen-Centric Online Services is one of the most important aspects of an efficient and effective public administration system as it leads to transparency and accountability in governance and also fosters equitable growth. At the same time, besides the change in procedures and processes and use of the empowering nature of technology, it is important to note that public grievances redressal is equally a very important component of a responsive administration. The grievance redressal mechanism of an organisation is its instrument to measure efficiency and effectiveness as it provides important feedback on the working of that organisation.

Government of India, State Governments as well as various organizations under them have set up grievance redressal mechanisms to look into the complaints of citizens. Besides, there are other institutional mechanisms like the CVC, and the Lokayuktas which have the mandate to look into the complaints of corruption and abuse of office by public servants. Many organizations, for example, the Reserve Bank of India, have set up Ombudsman to look into grievances. Institutions such the National and State Human Rights Commissions, National and State Women’s Commissions, the National Commission for Scheduled Castes, and the National Commission for Scheduled Tribes also look into the complaints from the public in their prescribed areas. _ us, the grievance redressal mechanism is an integral part of any governance system. Today, with increased awareness levels, the aspirations of citizens have gone up as also the demand for prompt and effective resolution of their grievances.

Public grievances: Meaning 

‘Grievance’ has been defined as indignation or resentment arising out of a feeling of being wronged. IS 15700: 2005 defines ‘grievance’ as an expression of dissatisfaction made to an organization related to its products, services, and/or process(es), where a response or resolution is explicitly or implicitly expected. A grievance is thus any sort of dissatisfaction, which needs to be redressed. It can be real or imaginary, legitimate or ridiculous, rated or unvoiced, written or oral; it must however, find expression in some form or the other. According to Chambers dictionary, grievance means a 'ground of complaint, a condition felt to be oppressive or wrongful'. In a democracy people should have the opportunities to ventilate their grievances and a system of redressal.

The basic principle of a grievance redressal system is that if the promised level of service delivery is not achieved or if a right of a citizen is not honoured then the citizen should be able to take recourse to a mechanism to have the grievance redressed. This mechanism should be well publicised, easy to use, prompt and, above all, citizens must have faith that they will get justice from it.

Some of the common grievances against administration may be listed as under:

1. Corruption: Demand and acceptance of bribery for doing or not doing things.

2. Favouritism: Doing or not doing things for obliging people in power or people who matter.

3. Nepotism: Helping the people of one's own kith or kin.

4. Discourtesy: Use of abusive language or other types of misbehavior.

5. Neglect of Duty: Not doing things that the law requires.

6. Discrimination: Ignoring poor and uninfluential citizens' genuine complaints.

7. Delay: Not doing things at the appropriate time.

8. Maladministration: Inefficiency in achieving the targets.

9. Inadequate Redressal Machinery: Failure to attend to public complaints against administration.

In addition to the above-mentioned common grievances there may be specific grievances relating to particular administrative departments agencies. For example, people have many grievances against the police resorting to third degree methods like beating, torturing, wrongful confinement or harassment of suspects and witnesses. Fabrication of evidences, nexus between the police and the underworld are some other areas of public grievances against police administration. The grievances against agricultural administration may be mainly related to the quality and quantity of inputs and services provided to farmers. Though there may be many specific grievances against individual administrative agencies, corruption is the most common among them all. 

Public grievance redressal system ensuring citizen-centric administration: Need & Significance

It is vital to acknowledge the need to gauge the complexity of public grievances before one attempts to assess the possibilities of redress and prevention. Grievances exist in as many areas as governance institutions and processes, spanning various ministries, departments and organisations at the central, state and local government levels. And as the responsibilities for service delivery shift away from the state towards service providers in the private sector and civil society institutions in many sectors, grievances related to these have grown too. The stakeholders caught in varied grievance situations include law makers, administrators, managers, employers, regulators, service providers, service users and citizens as bearers of rights granted to them by the Constitution and the legal system. Many grievances relate to appointment, work conditions, wages, allowances, service conditions, termination of service or other work related issues. Several of these pertain to schemes for development, their implementation, targeting issues, timely benefit transfer; or these may relate to non-delivery of services or entitlements related to health, education or other services like banks, communications, etc. In each sector, some grievance issues are of similar nature, but there are many grievances specific to the nature of particular responsibilities entrusted with administrators and entitlements of citizens in the sector.

Grievances related to education, for instance, relate to fee refund, transfer certificates, degrees, exams, results, scholarships, research funds, teacher availability or other conditions of education and the role of regulatory institutions; and these involve many stakeholders- the students, admission seekers, teachers, administrators, regulators or institutions providing education, etc., sometimes having conflicting stakes too.

Public grievances emerge around varied situations- dispute over benefits or entitlements, interpretation of rules, complaints against misuse of power, wrong decisions, favouritism, discrimination, corruption or specific acts of omission and commission. These may be individual centred or may involve groups or a category of people, bundled together for reasons of identity or circumstances. 

Grievances around discrimination based on gender, caste or tribal identity or violation of specific rights or entitlements of involving women, SCs and STs have grown over the years. Grievances of groups formed by association based on shared circumstances are often quite diverse, such as, in case of displaced people, forest dwellers, disabled, job-seekers, students, teachers, government employees, handloom weavers, hawkers, manual scavengers, tax payers, etc. Group grievances are also visible around scheme beneficiaries or specific target groups, like poor, unemployed, widows, etc.; or service users or consumers like mobile users, insurance users, water users, power users, etc. Such groups also articulate individual grievances, which are sometimes location or time specific. However, these often offer the possibility of collective redressal or prevention by attempting correctives at policy or administration level. 

While public grievances reflect the problem areas and challenges that confront the institutions involved in service delivery and administration, these also offer the opportunity to address these problems before they explode in the form of public discontent. The awareness of grievances is the first condition for effectively addressing them. Expression rather than repression of voice, therefore, should be encouraged if the objective is to win public trust or improve the state of governance. Timely capture and appropriate analysis of public grievances offers an opportunity to public institutions to address performance appropriately. It is important to realise that a patriarchal approach to grievance redressal may sometimes prove to be less effective than a participatory approach, where suggestions to improve the functioning of institutions or policy, or to prevent the grievances are invited from the public and considered with an open mind. Undertaking systematic analysis of grievances and suggestions, or even queries, received from the stakeholders can provide insights into the possible ways of improvement. Since all grievances are not registered through formal grievance redressal mechanisms, and since barriers to communication come from issues of access as well as power structures, it is important to also take note of grievances received through informal channels of communications which can also help arrive at a better state of governance.

Policies or initiatives for effective public grievances redressal

The Department of Administrative Reforms and Public Grievances is the nodal agency in respect of policy initiatives on public grievance redressal mechanisms and citizen centric initiatives. There exist several digital portals in Government of India for effective redressal of public grievances – CPGRAMS, Rail Madad and e-Nivaran. All Ministries/ Departments have designated nodal Grievance Redressal Officers for effective redressal of grievances. The Department of Administrative Reforms and Public Grievances has collaborated closely with States in several initiatives for effective redressal of public grievances. The areas of collaboration included: 

i. Institution of an award category for Improving Service Delivery and Redressal of Public Grievances under the Scheme for Prime Minister’s Awards for Excellence in Public Administration 2020. 

ii. National Workshop on Technology Platforms in Public Grievance Redressal on 18 February 2021 and the National Workshop on Sevottam in November 2022 and May 2023. 

iii. One Nation – One Portal initiative by integration of CPGRAMS with State Grievance Portals and reverse integration. 

iv. Sevottam Capacity Building Programs for Grievance Redressal Officers. 

v. Publication of Monthly Reports from 2022. 

vi. Collaboration with Government of Jammu & Kashmir for revamping the Awaaz e-Awam portal and relaunch as JKIGRAMS. 

CPGRAMS 

The Government of India has established an internet based Centralised Public Grievances Redress and Monitoring System (CPGRAMS) to facilitate all citizens to lodge grievances for redressal. CPGRAMS is a platform based web technology which aims to enable submission of grievances by the citizens from anywhere, anytime to the Ministries/ Departments/ Organisations. Tracking grievances is also facilitated on this portal through a system generated unique registration number. Further, grievances received manually are also digitised and uploaded on the system. The system also enables Ministries/ Departments to take appropriate action and upload the Action Taken Report (ATR) on it. This can be viewed by the citizens online with the help of the unique registration number. The Public Grievance Mechanism of the Prime Minister’s Office (PMO), the President's Secretariat, the Directorate of Public Grievances (Cabinet Secretariat), Department of Administrative Reforms & Public Grievances (DARPG) as well as the Pensioners’ portal have been integrated through the CPGRAMS. This enables grievances lodged at any of these entities to be transferred to the Central Ministries/Departments and State Governments online through CPGRAMS. 

The implementation of CPGRAMS 10-Step reforms, launched in 2022, has resulted in a linear increase in the number of public grievances being redressed every month to over 1 lac cases and reduction in timelines for disposal to 16 days in central ministries/ departments. Today the CPGRAMS portal has mapped 0.80 lac Grievance Redressal Officers, and 16 lac citizens have registered themselves to file nearly 20 lac grievances/ year. Considerable success was achieved in effective redressal of public grievances during the COVID-19 pandemic with launch of the COVID-19 Grievance Redressal Dashboard and portal on the CPGRAMS portal. This was a period in which 1.25 lac COVID-19 public grievances were redressed with an average disposal period of 1.45 days.

Sevottam and CPGRAMS

The Department of Administrative Reforms & Public Grievances (DARPG) is the chief policy making, monitoring and coordinating department for public grievances arising from the work of Ministries/departments of the Government of India. The DARPG has developed a framework called ‘Sevottam’, which essentially means Excellence in Public Service. Under this scheme, every Government Department must have a Citizens’ Charter outlining the main services with service standards and timelines, a Public Grievance Redress Mechanism, and a system with assessment and improvement of public service delivery standards. Emphasis is also on service delivery enablers comprising customer feedback, employee motivation and infrastructure. 

Further, a person can lodge a grievance on the PG portal through the Common Service Centre located in his area by paying a nominal fee. A toll free facility for receiving reminders regarding pending grievances is also being introduced. A Mobile App which allows lodging and tracking of public grievances on android based mobiles was launched in October 2015 and it can be downloaded from the PG portal. 

Besides, a new Mobile App with some added features has been developed which is more user-friendly. This has been integrated with Unified Mobile Application for New-age Governance (UMANG). For effective public grievance redressal, an important tool is regular analysis of public grievances received in order to help identify of the problem areas in which modification of policies and procedures could be undertaken. The aim, as always, is to make the delivery of services easier and more expeditious. Keeping the above in view, a Grievance Analysis Study was conducted through Quality Council of India for identifying grievance prone areas, undertake root cause analysis and to recommend systemic reforms in respect of top 20 grievance receiving Ministries/Departments/ Organizations listed on the CPGRAMS portal. The study identified 81 reforms to be implemented for more effective grievance redressal, and the reports were duly circulated to the concerned ministries/departments/organisations. A Project Management Unit (PMU) has been put in place for monitoring the reforms. Out of the 81 reforms recommended, 35 have been implemented by the concerned Ministries/Departments. Some of the notable reforms introduced are: automatic refunds on cancellation of Railway Tickets, Single Window Pension through disbursing Banks, intensive mechanized cleaning of coaches, e-verification of Income Tax Returns, expeditious Income Tax Returns upto Rs. 50,000/- etc.

In addition, a Public Grievance Call Centre has been made operational with effect from February 2016 for reminding concerned officials of the top 40 Ministries/Departments/ Organisations receiving bulk of the grievances, for expeditious disposal of grievances pending for more than two months. This Call Centre makes about 20,000 to 22,000 calls per month.

Citizen’s Charter

The Citizen’s/Client’s Charter, is another tool for good governance. This is a written declaration by a Government department that highlights the standards of service delivery that it subscribes to, the availability of choice for consumers, avenues for grievance redressal and other related information. It is a set of commitments made regarding the standards of service which it delivers. Though it is not enforceable in a Court of Law, the Citizen’s/Client’s Charter is intended to empower citizens and clients so that they can demand committed standards of service and avail remedies in case of non-compliance by service provider organisations. The basic thrust of the Citizen’s/Client’s Charter is to render public services citizen centric by making them demand driven rather than supply driven. There is a portal http://goicharter.nic. in on which the Citizens Charter of Ministries/ Departments/ Organisations of the Central Government and State Governments have been uploaded. 

It is heartening to note that several State Governments have used online platforms for citizens to register complaints. A few such initiatives include the Lokvani project in Uttar Pradesh, which helps citizens make their grievances related to government services in an easy manner and also get their redress within 15 days of filling complaint through kiosk centers. Also initiated is the Jansunwai or e-Samvad Portal fully dedicated for grievance redress through e-Governance. Now all Lokvani complaints are available on this portal.

The Andhra Pradesh online portal ‘aponline.com’ is one of the most comprehensive State Government set ups for an e-interface between the Government and citizens with an integrated grievance redress channel as part of its real-time governance initiative. The channel is called People First or ‘www.meekosam.ap.gov.in’ and a People First mobile app was launched in September 2017. Also e-Pariharan has been launched in Kerala to facilitate online lodging of complaints. Complaints can also be received through SMS, WhatsApp, email, etc. 

Impact and Challenges

Ultimately, the aim of these initiatives is to build trust with the citizen through effective and speedy redressal of the grievances in order to pave the way for good governance. The effort to usher in an era of Sushasan has begun on a very promising note. However, it is also important to understand that governance is an area where the citizen too has a specific role.

The 10-Step CPGRAMS reforms process adoption has resulted in a remarkable decrease in the average time of disposals of Public Grievances. In 2023, 1.25 lac PG cases in January, 1.22 lac PG cases in February and 1.19 lakh PG cases in March, till 25th March 2023, were disposed by Ministries/Departments. March 2023 was the 8th time in a row, since inception of CPGRAMS that PG case redressal has crossed 1 lac cases/ month. The disposal in State PG cases on CPGRAMS portal has crossed 50,000 cases/ month since September 2022.

The Group of Secretaries in its report on Good Governance had observed that there is a need for capacity building of service delivery officers, knowledge updation, streamlining processes, proper monitoring and attitudinal shift amongst Government staff towards more transparent and accountable governance. Awareness is also required among the public about their rights under the Right to Services Act. The system and processes for filing of a request and appeals under the Act also need to be simplified and innovative processes designed for providing alternative means of filing through e-Governance. Besides, institutional mechanisms need to be set up to engage with civil society and media for seeking constructive cooperation in increasing awareness and providing support to the public in hassle-free filing through systems reengineering. These issues need to be addressed on priority by the Central as well as the State Governments.

A review of the grievance redressal mechanisms in government of India Ministries, Departments and Organisations undertaken in 2008, however, found that these remained largely ineffective in the absence of adequate authority, human resource support or poor commitment of officers, some of whom were found ignorant of their own citizen’s charter. Public grievance mechanism also faced the pressure of staff grievances more than public grievances. CPGRAMS was set up with very high expectations of making administration responsive. The mechanism, however, remained underutilised for lack of awareness, lack of access to technology and low level of public trust. Despite investments in technology and training for capacity building, there was not much progress evident till that time. Public grievance redressal remained a difficult challenge despite all efforts Public discontent, however, simmers in the vortex of grievances. As grievances breed, discontent grows too. Public grievances, therefore, present the most domineering challenge before any government. But this challenge is complex and its resolution requires multi-dimensional focus and multilayered interventions necessitating (a) timely capture of grievances by creating spaces for their expression; (b) effective redressal of existing grievances by creating robust redress mechanisms; and (c) accomplishing grievance  free governance by addressing the root cause and working on alternate policies or institutional reforms, where necessary.

The centralised online mechanism can address this challenge and reduce the plight of the citizen to run back and forth between different authorities, while facilitating transparency and enabling the monitoring. Its effectiveness, however, is still conditioned on (a) how the issues of access to technology and ability to read and write are addressed; (b) how accountability mechanisms can be built in to ensure that disposal of public grievance is not simply presumed to imply redressal. 

There is need, therefore, to simultaneously utilise other mechanisms like lok adalats, jan sunwais, social audit, mobile apps etc. to ensure inclusion of those who may not have access to CPGRAMS.

According to second administrative reforms commission report on Citizen-centric Administration: the heart of governance, the Department Related Parliamentary Standing Committee on Personnel, Public Grievances, Law and Justice, in their Twenty Fifth Report observed: “The Committee is of the view that generally, people are not aware that a system of redressal exists in many of the Government departments and its subordinate offices where they are required to visit. The Committee, therefore, recommends that wide publicity through national, regional and local media as well as through electronic media to create awareness regarding the redressal mechanism among people is the need of the day particularly for the weaker sections of the society, women and those challenged with handicaps and also the people living in remote areas. The Committee also recommends that grievance-handling system should be accessible, simple, quick, fair, responsive and effective. It is not uncommon to hear from people complaining against harassment, waste of time and money, repeated visits to offices etc. The Committee, therefore, recommends that every Ministry/Department in the Union/State Government/UTs should have a dynamic public grievance redressal mechanism in place with special focus on the information delivery system. The Committee further feels that the language and the content of various application/complaint forms should be user-friendly, and should be widely available in various outlets, like post offices, on websites for downloading etc.” 

A case study of public grievance redressal under PDS (in Handia and Asawai areas of Prayagraj district): Analysis and Findings

Beneficiary Households Aware of Grievance Redressal Mechanism and Citizens’ Charter.

The beneficiaries’ awareness of their rights and privileges is very crucial in making the implementation of the scheme successful. It makes the related functionaries more accountable to the public. The field observation regarding awareness of the grievance redressal system and Citizens’ Charter among the beneficiaries is presented here.

In the analysis, it is revealed that the level of awareness regarding the grievance redressal system and citizen charter among the beneficiaries is very poor. Only 19 per cent of households in Handia and 8 per cent of households in Asarwai are partially aware of the grievance redressal process, while the remaining 81 per cent of households in Handia and 92 per cent of households in Asarwai are not aware of the grievance redressal system. Out of a total of 200 households, 87 per cent of households are unaware of the grievance redressal system, while the remaining 13 per cent only know that the complaint can be lodged online also but they do not know how it can be done or they can lodge complaints at the food and civil supplies office. In the focus group discussion, it is found that the proportion of aware beneficiaries mainly constitutes the young generation. The complaints mainly include issues related to ration cards. In another analysis, it has been found that none of the sample beneficiary households in Handia and Asarwai are aware of the Citizens’ Charter. Thus, the level of awareness of grievance redressal mechanism and Citizens’ Charter among the total households of 200 is very poor.

Figure: Percentage of households aware and percentage of households do not aware regarding grievance redressal mechanism and citizens’ charter

A strong grievance redressal system is the most important thing in the effectiveness of any public policy. It highlights whether the system is transparent and accountable. The proper functioning of the grievance redressal mechanism and Citizens’ Charter is the tool for establishing a strong monitoring system. Due to illiteracy, people, especially females, do not know how to lodge a complaint online. The majority of the households are unaware of the grievance redressal system. For instance, a toll-free number is given on the ration card but, very few beneficiaries in both the studied areas used this facility. During focus group discussions with the households, some respondents who have literate children have used the facility of online grievance redressal. Many times, especially women beneficiaries, asked the dealer or other person to lodge their complaint as they do not know how to do it. The ration shops in Handia and Asarwai do not keep complaint registers. The beneficiaries too never asked for it. The official who comes for supervision does not make it compulsory for the dealers to keep the complaint register. There is also no poster or advertisement or detailed information of designated authority displayed outside the ration shops to spread awareness of the grievance redressal system. Most beneficiaries reported that it takes a very long time to get their problems solved, sometimes 7-8 months. The grievances of the beneficiaries mostly include the following issues:

Applied for the ration card, but not getting it.

Modification in the ration card due to deleting a name of a member of a household.

Beneficiary’s name is not mentioned in the eligible household list.

Food grains are under weighed by the ration shop dealers.

Besides this, the households are also not aware of the Citizens’ Charter. They do not know what the Citizens’ Charter is and how it can empower them to get their entitlements. No publicity regarding the Citizens’ Charter is seen in Handia and Asarwai. This shows the ignorant attitude of the state functionaries. However, the Citizens’ Charter is detailed on the State web portal but, it does not make any sense here, as a majority of the beneficiaries are illiterate and have no access to the internet. The administrative functionaries seem to be failed here in creating awareness among the citizens about their rights and privileges. The below figure outlines the main findings on this issue.

Figure: Beneficiaries’ Awareness of Grievance Redressal Mechanism and Citizens’ Charter

Conclusion

The grievance redressal system should be made citizen-friendly so that ordinary men will know the official they can contact in case of any problem and the time required to get the grievance redressed. The grievance system should be made stronger because this is the most important feature in a democratic society as the voice of the people, especially the vulnerable population, should be heard. If the problems of the people will be resolved within a stipulated time, then it establishes satisfaction with the services and trust in the administration. A heavy penalty should be imposed on the concerned officer who delays the redressal of the grievance without a genuine reason. An independent body of officials should be constituted in the state food departments that will meet beneficiaries in rural areas and urban wards to listen to their grievances and resolve their concerns at regular intervals. A belief should be developed among the public officials that grievances provide the opportunities to better the services, so these should not be ignored, but welcomed.

No system is perfect. There are likely to be shortcomings always. However, if these shortcomings start impacting the basic interest of the public, they have legitimate claims for the redressal of their grievances. A complaining customer can be a good opportunity to show how good you are. That is why public grievance redressal is said to be the cornerstone of any well-governed democracy. The central theme of democracy is that the government is accountable to the citizens for all policies and activities. And only an effective and efficient public grievance redressal mechanism can build trust with the citizens and assure them that it is a government 'of the people and for the people'.

Sisodia Saumya, Rai Shivani • 1 month ago
IIPA Governance & Polity • 1 month ago

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Good governance implies service to the people. Government’s task is to govern in a way that optimizes the development and welfare of its citizens. Measure of Good governance is how far the government is able to improve the quality of life of its people.

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New Paradigms of Governance

The concept of ‘governance’ is not new. It is as old as human civilization. It has over the years gained momentum and a wider meaning. Apart from being an instrument of public affairs management, or a gauge of political development, governance has become a useful mechanism to enhance the legitimacy of the public realm.

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199
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Parivar Pehchan Patra (PPP) A Portable Initiative by the Government of Haryana for Welfare Schemes

The family stands as the key social institution in the social structures. The planning echelon in both income and spending are defined only in its context. 

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Participatory Forest Management: A Theoretical Analysis

In India, the paradigm of Participatory Forest Management (PFM) is proving to be transformative as it attempts to balance the intricate relationships between sustainable resource utilisation, forest regeneration, and conservation. India, which has about 70 million hectares of forest cover, struggles to meet the socioeconomic demands of the people who depend on the forests while also protecting these ecosystems.

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356
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Reviving Resilience: Millets as the Climate-Adaptive Crop

A long-term abutting weather situation that is particularly related to temperature and precipitation is called climatic change. Land-use changes, forest fires, Greenhouse Gas Emissions, and natural disasters like volcanic eruptions are all possible contributing factors to this Climate shift (Reddy, 2015).

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607
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Dying Yamuna River in Delhi, India

The Yamuna is a tributary of the holy Ganges. The main stream of the Yamuna River originates from the Yamunotri Glacier at Bandar Panch (38°59'N, 78°27'E) in the Mussoorie Ranges of the lower Himalayas, at an average altitude of about 6387 meters above sea level in the Uttarkashi district (Uttrakhand) increase.

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India’s Route towards Sustainable Development Goals- A Study of Reproductive Health Rights in India

When the nation moves towards higher standards of development there are several parameters that it needs to take care, not forgetting one of the crucial ones being the health of its citizens.

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217
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Catalyzing Sustainable Paradigm: Enabling Responsible Tourism through Local Self-Government in the Kanthalloor Village STREET Project

The paper identifies the STREET project as a sustainable model for enabling responsible tourism principles and practices with local self-governance as the implementation body.

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272
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Need of Statutory Unified Metropolitan Transport Authority for Better Transport Governance: A Case of Mumbai Metropolitan Region

The 73rd and 74th constitutional amendments brought an overhaul in public administration by empowering rural and urban local governance. 

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341
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Decentralisation of Health Services in India: Perceptions of Service Users and Service Providers with Special Reference to Jhunjhunu District, Rajasthan

The study focused on assessing the two frameworks in context of Decentralisation of Health Services in Jhunjhunu District, Rajasthan viz. perceptions of service users and, service providers.

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Swachh Bharat Mission: A Model for Good Governance and National Transformation

Governance is an age-old concept and it is all about making decisions and getting things done (UCLG, 2021). It happens at every level like countries, businesses, and even in smaller communities. 

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451
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Revolutionizing Health Policies in India: A New Paradigm

India's healthcare system has long been a subject of concern due to its inadequate infrastructure, limited access to quality healthcare, and stark disparities in health outcomes. 

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602
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Healthcare Opportunities for Right to Health in India

Right to health is primarily not just a call for consigning legal status of a human aspiration. It has much more to do with the civilisational preference of a nation state.

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410
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Trajectories to Good Governance: A Study of Select Gram Sabha in Pullur Periya Gram Panchayat, Kasaragod District, Kerala

Gram Sabha represents the fundamental unit of local governance. It acts as the integral component of the Panchayati Raj system, embodying the essence of participatory governance.

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327
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Transforming Governance: The Remarkable Journey of the Aspirational District Programme to Citizen Centric Governance

The Aspirational District Programme (ADP), launched by Prime Minister Sri Narendra Modi in January 2018, represents a significant policy initiative aimed at transforming governance in the country's most underdeveloped districts.

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725
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Good Governance through E – Governance in India (with reference to State of Jharkhand)

The concept of governance is not new. It is as old as human civilisation. Civilisation is the characteristic of the people. It is one of the things that set human beings apart from the other species

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729
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Judicial Administration in Relation with Information Technology

With his utopian yearning for a paganised unified globe devoid of all the limitations and boundaries that afflict our unreal world, Lennon scarcely considered the "Internet.

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Curbing Corruption Through the Use of Communication Technology: An Indian Scanerio

Corruption is a complex socio-economic problem which universally affects all societies. The government being a large-scale organisation is also not immune to it. 

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311
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Governometrics of Public Administration in Delivering the Right Based Electronic Public Services: An Analytical Perspective of North Western Region

The issue of governance has received serious attention of researchers, policy makers, administrators and the national as well as international community. The New Public Management (NPM) concept is focused on service, quality, performance management and risk management of governance processes. 

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Common Service Centres (CSCs) and Public Service Delivery: An Empirical Analysis of E – Mitra in Jaipur District, Rajasthan

The government provides services including healthcare, education, social support, and financial inclusion to the public. However, villagers and citizens in remote areas often struggle to access these services due to several constraints including inadequate infrastructure and inaccessibility. 

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473
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Digital Governance: Challenges and Strategies in the Digital Era

Digital governance, in the context of the digital era, involves the use of information and Communication Technologies (ICTs) to enhance and transform the delivery of public services, improve government efficiency, and engage citizens in decision-making processes. 

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Empowering Farmers in Digital India: An Empirical Analysis of the Implementation and Effectiveness of E – Governance Initiatives in Agriculture

Since the majority of India's population relies on agriculture for their living, the sector dominates the country's economy.  Agriculture only makes up less than 20 per cent of the nation's GDP (Ministry of Finance, 2018), emphasizing the sector's low-income production.

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614
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Right to Services through E – Governance: Redefining the Public Service

The 21st century has ushered in an era of rapid technological advancement, fundamentally altering how governments interact with their citizens.

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376
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Stakeholder perception, technology adoption and policy priorities in Indian healthcare – A systematic analysis

Healthcare is an essential aspect of any society, and in India, it holds a unique place due to its immense population and diverse healthcare needs.

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293
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Understanding Digital financial literacy and its role in financial behaviour and financial well being

E-commerce and digital technology have transformed the way people spend and save. There is an evident technological growth in the world of finance which is referred to as financial technology or fintech. Financial technology (Fintech) refers to the technological innovations that assist in enabling or improving the access to financial services digitally through the internet, smartphones or computers. 

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597
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Reimagining Social Equity in Indian Public Administration: Interrogating the discipline and beyond

The origin of ‘Social Equity’ in Public Administration can be legitimately traced to 1968 Minnowbrook Conference that brought together young minds in public administration.

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157
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Human Rights in 21st Century

Resumption of hostilities meant “hell on Earth has returned to Gaza. The resumption of hostilities is catastrophic.”

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229
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Role of Regulator in Governance: Case Study of Reserve Bank of India in Safeguarding Consumer Interest

The Reserve Bank of India (RBI), as India's central bank and regulatory authority, plays a pivotal role in shaping public administration and governance in the country. 

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279
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Regulatory Governance in India- Emerging Dimensions

Today we are living in an era of the ‘regulatory state’.  The expressions ‘regulation’, ‘regulatory governance’ and ‘regulatory institutions’ have become the buzzwords of governance and are  spread across social systems as well as state organisations and government strategies. 

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303
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Governance of Higher Education in India

Governance is defined as structures and processes of decision-making through which performance and accountability is ensured in the organisations.

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158
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How has Planning Evolved with the Introduction of the Gram Panchayat Development Plan In Karnataka? – A Process Level Analysis

Participatory planning involves the intensive participation of local communities in analysing their current situation, envisioning a long-term collective future and attempting to attain this vision through collective planning of development interventions that would be implemented by different state agencies area.

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200
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The Role of Backward Class Women Leaders in Rural Development

Since centuries backward class women were politically, economically, socially and educationally oppressed. They were deprived of their basic rights and needs.

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191
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Impact of Citizen Participation in Local Governance: with Special reference of Himachal Pradesh

Local governance is the cornerstone of democracy, where communities come together to make decisions that directly affect their daily lives.

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310
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Role of Indian Judiciary in Promoting Accountable and Responsive Administration

Intrinsically, India is a republican country that is organised as a federation with a parliamentary democracy. Similar to the United Kingdom, the President serves as the head of state in name only; in contrast, the Prime Minister is the de facto executive, or real head of the government.

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150
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Mission Karmayogi

India is rapidly integrating technology in both governance and in delivering goods and services. All this requires a worker (civil servant) who is not just committed but also has the competence to deliver on this evolving mandate. 

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235
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The Ethics of Co-designing Public Services in India

The civic engagement is an important hall mark of democracy. Ours has been one of the oldest and richest democratic traditions that have involved people in matters of public policy.

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130
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Ethical Dimensions in Public Administration: Navigating Challenges, Embracing Opportunities

With over eight thousand years of experience and intellectual growth (Cameron (1968), Edwards (Gadd, 1971), Hammond (1971), Eisenstadt (1963, 1993), Olmstead ( 1948), etc.), public administration has undergone numerous changes and transformations over its long history, but it has never been so challenged as in the last thirty years.

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129
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Separation of Power: A Disputed Territory

The theory of separation of powers constitutes a key tenet of democratic governance.

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212
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Politics of Freebies: People-Centric or Anti-Development?

In recent years, the widespread practice of offering freebies, ranging from subsidised goods and services to outright giveaways, has become a prominent feature in economic policies worldwide.

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408
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Public-Centric Administration: Current Temporary Efforts and Possibilities of a Permanent System

From the study of the principles of origin of the state, it is concluded that the state has originated to make human life easier and this function of the state has been there every time.

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135
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Cooperative Federalism in India: Expectation and Challenges

India, is the world's largest democracy, with a population of 1.48 billion people. Its vast population and the ethnic diversity of its people, languages and cultural traditions make its federal structure necessary for nation.

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341
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Advancing Governance Paradigms in the Modern Era

A paradigm represents a framework, viewpoint, or collection of concepts that serves as a lens for understanding various subjects. In disciplines like science and philosophy, paradigms encompass specific theories, methodologies, and principles defining valid contributions within a field. 

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152
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Contemporary Trends in Public Administration: Focus on E - Governance

The field of public administration is experiencing a dramatic and rapid change. Locally and globally, some of the most significant trends that will have the role and function of public administrators is rapidly evolving as the needs and demands of citizens, governments and organisations influence their ability to create and implement policies.

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297
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Public Administration and Citizen Centric Governance

“Today, I would like to make a request to the bureaucracy of India, to every government employee, be it in the State Government or the Central Government.

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216
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Introduction

Public administration in the 21st century is undergoing significant transformation, not just in advanced countries but also in various regions of the developing world, as the calls for transformative change grow louder. These changes are propelled by globalisation, liberalisation and the diversification of service provision.

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ADMINISTRATIVE REFORMS – LESSONS AND EXPERIENCES 2019-2023

Technology has immense potential to bring government and citizens closer. Today technology has become a powerful tool to empower citizens as well as a medium to optimize transparency and accountability in day-to-day functioning. 

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343
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Address at the Inaugural Ceremony of Good Governance Week

I am extremely honoured for having given this opportunity to present the initiatives taken by Uttar Pradesh, to achieve the vision of Good Governance.

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318
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Financial Management in India: Institutions, Instruments and Innovations in a Federal Polity

Financial management constitutes the cornerstone of modern democratic governance, determining not only the allocative priorities of the state but also the operational credibility of public institutions.

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432
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Techniques of Administrative Improvement

In an era where administrative agility defines the efficacy of democratic governance, this chapter, “Techniques of Administrative Improvement”, offers a comprehensive exploration of transformative tools, methods, and strategies that are reshaping public administration in India and globally.

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510
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Significant Issues in Public Administration

This chapter presents an overview of specific significant issues in public administration: Values in Public Service, Regulatory Commissions in India, National Human Rights Commission and Problems of Administration in India. 

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Urban local/Municipal Governance: Main Features, Structures, Finance and Problem Areas

This document cover brief and pointed framework of the detailed process of urban local /municipal governance in India with special reference to main features, structure, finance and problem/attention areas. 

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1467
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Administrative Reforms in India Since Independence

One of the most common public initiatives of all governments worldwide has been administrative reform. In response to the challenges posed by the political and socioeconomic environments, every country aims to improve its administrative systems. 

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2916
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Civil Services

The rapid pace and interdependence of global, political, social and economic developments have necessitated a critical need for improved efficiency and effective public institutions, administrative procedures and sound financial management to confront challenges for sustainable development in all countries.

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State Government and Administration in India: Theory, Policy, and Practice

India's governance framework is fundamentally federal, characterized by a division of powers between the Union government and the State governments. 

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Plans and Priorities for Economic Development and Social Justice in India

India’s journey since independence has been defined by its commitment to creating a just, equitable, and economically strong nation. 

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1331
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Union Government and Administration

The Parliament of India, comprising the Lok Sabha, Rajya Sabha, and President, serves as the supreme legislative body and cornerstone of Indian democracy.

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1631
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The Impact of Khelo India: A Case Study of Churu District

In a nation as diverse and vibrant as India, the potential for sports to transform lives is immense. Sports are not merely a form of entertainment; they are a powerful catalyst for personal growth, community cohesion, and national pride.

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938
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Improving the Training System for Civil Servants in the Kyrgyz Republic

This paper examines changes in the existing model of training civil servants in the context of the personnel policy pursued in the Kyrgyz Republic since 2021.

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220
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Public Sector Undertakings: Public Sector in Modern India

Public Sector Undertakings: Public sector in modern India; Forms of Public Sector Undertakings; Problems of autonomy, accountability and control; Impact of liberalization and privatization.

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Mission Youth in J&K: A Critical Analysis of PM Mission Youth in Shopian and Pulwama

The region of Jammu and Kashmir has long been characterized by a complex interplay of geopolitical tensions, socio-economic challenges, and cultural diversity. 

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656
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A Journey Towards Antyodaya to Sarvodaya

This paper examines the philosophical foundations and practical applications of Antyodaya and Sarvodaya in Indian socio-political thought.

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1710
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Change in Forms of Governance: Lessons from Public Administration in the Kyrgyz Republic

The text outlines the reasons and consequences of constitutional reforms in the organization of state power in the Kyrgyz Republic in 2021.

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185
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Evolution of Indian Administration and Philosophical & Constitutional framework of Government

The evolution of Indian administration reflects a historical continuum shaped by civilizational values and transformative changes. Spanning the Mauryan, Mughal, and British eras, each phase contributed distinct institutional structures and governance philosophies. 

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2325
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Khelo India Scheme: A Study of Sports Infrastructure in Delhi Metropolis

“The image of a country is not just about economic and military strength. The soft face of a country also makes a difference. 

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1243
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Yamuna: Navigating the Intersection of Culture and Conservation

This paper investigates the profound transformation of the Yamuna River in India, tracing its evolution from a physical resource to "Yamuna Maiya," a revered maternal deity.

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474
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From Developmental State to Innovative Inclusive State Insights from Korea for Sustainable Development in Transitional Economies

Since 1945, Korea has been regarded as a representative developmental state that achieved rapid economic growth. However, democratisation in 1987 and IMF crisis in 1997 revealed the limitations of the traditional developmental state model.

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261
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Financial Administration and Management in India

Understanding the distinction between financial administration and management is crucial for comprehending how government finances are structured and managed, ensuring both accountability and efficiency in the use of public funds. 

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1148
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Seamless End-to-End Service Delivery by New Delhi Municipal Corporation (NDMC)

The digital revolution has fundamentally transformed the landscape of public administration, giving rise to e-governance as a pivotal approach for enhancing government-citizen interactions.

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247
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Sarvodaya Se Antyodaya through Inclusive Education Policy

The National Education Policy (NEP) 2020 marks a significant transformation in India's education system, replacing the NPE 1986 with a more inclusive, holistic, and multidisciplinary approach. 

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288
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Governance and Characteristics of Anti- Corruption Policy in Korea and Mongolia

As an initial output of the joint research between the Korean Institute of Public Administration (KIPA) and the National Academy of Governance (NAOG), this article provides overviews of the Korean and Mongolian legislative environment, governance and characteristics of the anti-corruption policies.

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225
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Techniques of Administrative Improvement

Administrative improvement is a strategic necessity in a fast-paced world. Techniques like O&M, Work Study, management aid tools such as network analysis form the cornerstone of efficient governance. MIS, PERT, and CPM tools equip administrators with the ability to anticipate challenges, and drive organizational success in an increasingly complex environment.

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1
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PM Street Vendors Atmanirbhar Nidhi (SVANIDHI) Yojana and its Implementation: A Case Study of Varanasi

Street vendors are an integral part of the urban informal economy in India, providing essential goods and service that cater to the diverse needs of city residents. They operate in various capacities, from food vendors to artisans, and play a crucial role in enhancing the vibrancy and accessibility of urban life.

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1090
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Communication in India’s Growth: Navigating the Digital Age

This paper examines the critical role of communication in driving India's economic growth within the context of its diverse societal structure and the rapidly evolving information age. It argues that effective communication is not merely a tool for disseminating information but a fundamental force shaping development trajectories.

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589
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Mongolian Civil Service and Human Resource Management: Reforms and Challenges

This article outlines the stages of civil service reform in Mongolia and evaluates the specific activities implemented during each stage, along with their characteristics and outcomes.

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425
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Public Policy

One often wonders ‘what the government does’ and ‘why the government does what it does’ and equally importantly ‘what it does not do and why so’. According to Thomas R. Dye “public policy is whatever government chooses to do or not to do”, implying that government's actions and inactions both come into the realm of public policy. 

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956
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Mission Ragi and Economic Benefits to Farmers - A Case Study of Gumla District

Millets, often referred to as "smart grains," have been integral to traditional diets in India for centuries. Among these, Ragi (finger millet) stands out due to its exceptional nutritional profile and adaptability to diverse climatic conditions.

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612
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Reimagining Sarvodaya for Contemporary Challenges

Amidst escalating climate crises, technological upheavals, and growing socioeconomic disparities, this paper delves into the timeless relevance of Gandhian Sarvodaya ("universal welfare") as a guiding framework for tackling 21st-century issues.

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471
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Administrative Reform in Mongolia: Stages, Lessons Learned

This paper aims to present insights, results, and stages of administrative reform in Mongolia over the past 30 years.

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192
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Personnel Administration

In the VUCA (Volatile, Uncertain, Complex and Ambiguous) world public servants' expectations are growing day by day that range from e-governance and citizen-centric delivery to maintaining constitutional morality.

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934
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Har Ghar Jal' Scheme: A Comparative Study of Kancheepuram and Pudukkottai Districts

Access to safe drinking water is not merely a fundamental human right; it is a cornerstone of public health, economic development, and social equity. In rural India, where water scarcity and inadequate infrastructure pose significant challenges, the quest for reliable water supply becomes even more critical.

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324
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Democratising Finance: India's Path to Inclusive Banking

This paper explores the growing inclusiveness of India's banking sector, tracing its transition from a primarily government-controlled model to a more open and technologically advanced system.

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245
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Civil Service Training and Development: Historical Aspects and Challenges

This paper outlines the century-long history of Mongolia’s civil service training institution, the National Academy of Governance (NAOG), which plays a crucial role in meeting the contemporary needs of training and developing human resources within the civil service sector.

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299
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Development Dynamics : Building Inclusive and Sustainable Development

India stands at a crucial juncture in its quest for inclusive development that will bring prosperity across the spectrum. Large amounts of public funds are spent to address these issues, but their implementation and the quality of services delivered leave much to be desired.

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268
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One Nation One Ration Card: Impact Assessment in Rural India

The "One Nation One Ration Card" (ONORC) scheme, launched in 2020 under the National Food Security Act (NFSA), represents a transformative shift in India's public distribution system (PDS). 

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Communication: The Missing Catalyst in India's Growth

India has committed to achieving developed nation status by the centenary of its independence, leveraging cutting-edge technologies including AI tapping into its vast human capital, and implementing policies that foster high growth while addressing enduring social and economic inequalities.

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378
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Political Value and Tradition of Mongolian Civil Service

This article explores the value and statehood of Mongolia by utilising Woodrow Wilson’s categorisation of “Judging by the constitutional histories of the chief nations of the modern world, there may be three periods of growth through which government has passed in all the most highly developed of existing systems, and through which it promises to pass in all the rest. 

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288
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Comparative Public Administration

Comparative public Administration focuses on comparing administrative structures, procedures, policy-making organs, the role of bureaucracy in different countries, the political executive, and control over bureaucracy.

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Comprehensive Study on Inclusive Education and Project PATHA

Education stands as the bedrock of human development, a force capable of unlocking individual potential and driving societal transformation.

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322
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Talent: Catalyst for India's Economic Ascendancy

This paper examines India's economic trajectory through the lens of its demographic dividend a substantial youth population exceeding 50% under age 25 within its 1.4 billion citizens. While this demographic advantage offers unprecedented economic potential, its promise is threatened by systemic challenges including inadequate education access, limited skill development, and employment scarcity, particularly in rural areas.

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327
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The Federal Ministerial Bureaucracy, the Legislative Process and Better Regulation

Over the last decades, Better Regulation has become a major reform topic at the federal and-in some cases-also at the Länder level.

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260
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Administrative Law

Remarkable technological and scientific progress has made the modern democratic State not a mere watch-dog or a police institution but an active participant interfering in almost every sphere of individual and corporate life in society in the changed role of a service state and a welfare state

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Enhancing Quality Education through Samagra Shiksha Abhiyan: A Case Study on Inclusive Education in Chitrakoot District

Education has long been recognized as a cornerstone for societal transformation, serving as a powerful catalyst for economic growth, social cohesion, and the reduction of inequalities.

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305
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India’s Health Equity: Challenges and Global Insights

This paper explores India's journey towards achieving universal health coverage (UHC) and health for all, focusing on the challenges and strategies for integrating marginalized groups into the healthcare system.

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481
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Major Challenges Associated with Reform and Innovation of Leadership Training and Development (Ltd), and Some Proposed Solutions: Reflections on Ltd Practices of CELAP

Since the reform and opening up, China’s leadership training has experienced three stages of development: the initial stage of leadership training and development in the early period of China’s reform and opening up to the world (1978-2002), the rapid growing stage of leadership training and development in the period of fast growing economy and society (2002- 2012) and the innovative…

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295
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Accountability and Control

Accountability and control are essential for efficient, ethical administration in public and private sectors. Accountability ensures officials answer for actions and resource use, while control involves mechanisms to monitor compliance with laws and goals, promoting responsibility and preventing misconduct. 

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Sotto Gujarat-Study of Enabling Factors in Deceased Organ Donation

Organ transplantation emerged as a critical intervention for patients suffering from end-stage organ failure, offering them a renewed chance at life. 

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330
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From Clinic to Community: Empowering Rural India

Healthcare in rural India presents unique challenges and opportunities. While global health metrics emphasize indicators like life expectancy, mortality rates, and healthcare infrastructure, they often fail to capture the socio-cultural nuances of rural communities

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262
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Small Steps to Big Achievements: Innovative Practice of “Internet Plus” Government Service of Local Government in China

The “Internet plus” government service reform in China has progressed through three stages, namely one-stop service, one-window service, and companion service. This reform has become a significant example of reshaping the relationship between the local government and the public.

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218
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Organisations

An organisation is a group of two or more people working to achieve a common objective. The objectives of the organisation can be achieved through different theories. 

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305
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Planning and Implementation of Cowin Platform into National Covid-19 Vaccination Programme

The COVID-19 pandemic, which emerged in late 2019, has profoundly impacted global health systems, economies, and societies. 

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740
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Antyodaya: An Indo-American Perspective

This paper explores the evolution of Indian welfare philosophy from Gandhi's nonviolent resistance to contemporary governance. It traces how the sacrifices of Indian revolutionaries fostered Sarvodaya and Antyodaya ideals, examining the philosophical underpinnings of these concepts in Advaita and dualistic traditions.

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299
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Online Education and Community Participation in Bangladesh: Challenges and Opportunities to Ensure Inclusive Learning During COVID-19 School Closure

Like most other countries around the world, after the emergence of the COVID-19 pandemic, Bangladesh's education system has undergone a radical change from the beginning of March 2020 onwards. The study attempts to analyse teachers’, students’ and parents’ perceptions and experiences about the online education in the COVID-19 pandemic at the school level.

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Administrative Behaviour

Administrative Behaviour is a fundamental area of public administration that focuses on comprehending how people behave in groups and within organizations to accomplish shared objectives. 

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613
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Innovative Health Services in Latur: A Study of Primary Health Care Center Transformations

Health is a fundamental human right and a critical indicator of development. The 2030 Agenda for Sustainable Development emphasizes the importance of ensuring health and well-being for all individuals. A key objective of this agenda is to guarantee favorable health outcomes, underscored by the endorsement of a new declaration during the Global Conference on Primary Health Care held in Astana,…

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Transforming India: Policy Levers for Sustainable, Inclusive Growth

Despite its remarkable economic ascent, India's trajectory towards sustainable and inclusive prosperity is threatened by persistent economic inequalities, demographic pressures, governance constraints, and environmental degradation. 

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Realisation of Sustainable Development Goals Through Panchayati Raj Institutions

In this article, published reports have been used for analysing state-wise status of SDGs achievements and their correlations with attainments in areas of poverty-reduction and other developmental indicators. Also, progress made by GPs on various metrics related to SDGs has been corroborated with other relevant metrics

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319
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Institutional Dynamics of Governance Reform in India (1991–2016)

Loss of governance reform efficacy is an identified entrenched institutional problem in systems. Reform, anywhere, is a sticky material because holders of powers and their cronies have rarely shown altruistic intentions of relaxing their profiteering grips over resources.

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Executive Summary

National Commission for Women (NCW) has entrusted the task to conduct a study on ‘Evaluation of the Impact of Mission Shakti in Women Empowerment in KBK Districts of Odisha’ to Indian Institute of Public Administration, New Delhi. 

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128
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Theme Paper on ‘One Nation, One Election’

"Democracy' and 'free and fair election' are inseparable. Elections are the centerpiece of democracy; it is difficult to visualize democracy without elections. Ensuring free and fair elections is the first prerequisite for the success of democratic process.

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Lateral Entry In Civil Services: Balancing the Demands for ‘Specialists’ and the Imperatives of ‘Social Justice’

The practice of bringing domain experts into the government is not new to India.

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990
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Is the Idea of India’s One Nation, One Election A Miracle or A Disaster?

On September 1, 2023, a committee headed by former President Ram Nath Kovind explored the possibility of something called One Nation, One Election in India and ever since this thing has come out in public, political parties all across the country have been fuming with anger. 

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India's Endeavor towards Zero Hunger SUSTAINABLE DEVELOPMENT GOAL 2: Zero Hunger

The Sustainable Development Goals (SDGs) were adopted by the United Nations in 2015 as a universal call to action to end poverty, protect the planet, and ensure that all people enjoy peace and prosperity by 2030. 

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Collaborative Governance: The Indian Experience

This paper examines various initiatives taken by Government of India to promote collaborative governance in various sectors. With increasing needs and aspirations of the community for public services and the limited capacity of government to provide the same, the involvement of various stakeholders to deliver these services becomes important and necessity. 

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Aspirational District Programme (ADP): A Comparative Study of Holistic Development in Baramulla and Bastar Districts

In the vast and diverse landscape of India, regional disparities in development have long posed significant challenges to achieving equitable growth and social justice. Recognizing the urgent need to address these disparities, the Government of India launched the Aspirational Districts Programme in January 2018. 

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Administrative Thought

A dynamic interaction between the recognition of human complexity in organizations and the pursuit of structural efficiency has shaped the evolution of administrative philosophy. The foundational works of Frederick W. Taylor, Max Weber, Mary Parker Follett, Elton Mayo, Chester Barnard, Rensis Likert, Chris Argyris, and Douglas McGregor are critically examined in this essay, which charts the shift from traditional administrative…

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New Challenges in Capacity Building of Civil Servants in Public Administration in India

In India, National Training Policy was formed in 2012, replacing the old policy of 1996. This was needed two reasons, new areas of administration given in the reports of second administrative reforms commission setup in 2005 and changing environment in different spheres of governance and new challenges of administration being faced by the civil servants.

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From Back Office to Boardroom - The Service Sector Leap

India's emergence as a global services powerhouse in the 21st century marks a profound and transformative shift. This evolution, far from a mere economic change, is a strategic leap driven by its demographic dividend, technological advancements, and the burgeoning global demand for specialized services.

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373
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Excellence in Administration

Public administration, as the executive arm of the state, has tremendous responsibilities to match the needs and aspirations of the citizens of the state. The systems have evolved over the years in almost every country as the politico and socio-economic environment of the respective country have changed. 

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Public Administration: Meaning, Nature, Scope and Significance

Public administration is the cornerstone of modern governance. It refers to the organization, management, and implementation of government policies and programs, carried out by public officials and institutions. As a vital mechanism of the state, public administration not only ensures the effective delivery of services to citizens but also upholds the principles of accountability, transparency, and rule of law.

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Tribal Development through Evidence-based Policy

Tribal Sustainable Development through Evidence-based Policy and Planning: A major issue in post-Independence India has been a misreading of demands of tribal communities. What they have been demanding pertains to choice upholding their traditions and customs and having ownership over natural resources

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The Revenge of Geography

As the Idiom of technological advancement takes its toll. The paper highlights a few poignant and emerging factors in the International Relations theorization. It was conservatively maintained by the defense strategists and the political leadership across the Global polity that foreign policy and the Diplomacy are greatly determined by the “given” of Geography and terrain

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Trinity of Citizen, Society and State

With the deepening of democracy, increased decentralisation, increasing social and political awareness, digital penetration, shifts in demography, demand for quality services by common citizens has been accelerating at a faster pace. In such a scenario, the role of State is critical for promoting equity in access to services. 

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257
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Reimagining Institutions

"Accelerating India's Development" holistically looks at India’s growth trajectory since gaining independence – it rounds up all where it has done well including unity, upholding the integrity of its constitution, retaining democratic values at its core. It also does not mince words to convey where all the nation has faltered such as falling short in delivery of public services including…

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Income & Employment Intensive Growth Agenda

Income and Employment Intensive Growth Agenda for India: The paper examines income and employment status in the Indian labour force to identify policy attention and follow up. The macroeconomic policies taken during last one decade are yielding positive results leading to expansion of manufacturing and services and structural transformation in the economy.

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Social Security: Reality & Reforms

An Analysis of India's Social Welfare Programs: In a democracy, the state's role is to promote societal welfare. According to Aristotle, the state should not only ensure its survival but also improve the quality of life for its citizens. The state has a moral responsibility to its citizens. Modern views agree that the state should provide essential services like education,…

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528
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Digital Innovations in Social Protection

Digital Innovations in Social Protection: Trends, Challenges, and Solutions: The integration of digital technologies into social protection systems represents a transformative shift with profound implications for the delivery of welfare services. This chapter explores the evolving landscape of digital innovations in social protection, contextualising these developments within the broader framework of universal social protection and a systemic approach to welfare.

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Justice Delivery: Issues and Prospects

Access to justice is a fundamental tenet of the rule of law. It is paramount to enable people to exercise their rights, confront prejudice, make their voices heard, and hold decision-makers responsible. 

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Policing: Reality & Reforms

One of the most crucial aspects of our society is law enforcement, which deals with issues of law and order nationwide. It is an essential component of the state's legal system. The British government introduced a Police Act in 1861, which is still very relevant and based on policing. 

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Public Health & Nutrition Security

India’s Vision for 2047 aims to transform the nation into a developed country, with healthcare being pivotal for this progress. Achieving universal health coverage and modernising healthcare infrastructure are essential for fostering a healthy productive population, which in turn drives economic growth and reduces poverty. 

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School Education & Building Blocks

Several challenges linger in the Indian education system, like rote learning, the non-existence of practical skills among students, and disparities in access to quality education. To deal with the criticism for excessive curriculum and unreasonable focus on rote learning, this chapter examines the strategies comprising the building blocks to reform Indian schools. 

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Social Development and State Effectiveness

Social development is expected to promote holistic improvement of individuals, institutions and their surrounding environments. Looking at the pace of development in India, the economy of most states requires strategic prioritization to accelerate improved well-being of the people. Accessibility to health, school education and public security are critical to the edifice of social development. 

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Federal Finance and Macro Economic Management

India is the largest democracy in the world inhabited by about 1.36 billion people over an area of 3287 thousand square kilometers according to an estimate for 2021 based on Census 2011. The Indian economy is characterised as a middle-income emerging market economy. In the last three decades the economy has faced three major crises, i.e., balance of payment crisis…

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Public Service Delivery

Neoliberal policies pursued by India since 1990s have created a space for private enterprises hitherto occupied by the state entities, unshackled the existing enterprises and introduced reforms to facilitate private initiative. This chapter looks into the ecosystem of the private sector in general and the developments in three specific sectors- urban mobility, water supply and housing, to draw lessons for…

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Strategic Human Resource

This Chapter highlights the gradual transformation from Personnel Administration to Strategic Human Resource Management over the years in Government of India. However, there is still a long way to go. In this Chapter an attempt has been made to delineate the criticality to move towards Strategic HRM in Government of India to achieve India’s developmental goals.

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Data Dissemination and Governance

Robust statistical data forms the cornerstone of an informed governance system. This paper studies the statistical system and data dissemination in the Centre and State governments in India, and the measures put in action to accelerate the data dissemination process. Arguing that the availability of high-frequency statistical data is a necessary condition for good governance, the first section of the…

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Local Self-Governments

In the Amrit Kaal (golden period) of independent India, the ‘citizen first’ approach guides public governance by deepening the outreach of service delivery mechanism so that international standards could be achieved in India@100.  The goal can only be achieved by all inclusive governance involving stronger and effective local self-governments both panchayats and municipalities.

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Creative Bureaucracy

In modern societies, with the increasing role of the state in social and economic fields, emphasis on the quality of its governance is of prime concern to all. Indian bureaucratic system of governance is founded on the principle of rule of law, as the state power is divided amongst three chief organs, each has the its own quality under a…

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Governance and Electoral Politics

This paper discusses the concept of good governance and its relations with the electoral politics in Indian context. It highlights the various strategies employed by the government and related agencies for the growth and development of the country. Major reforms pertaining to the country’s infrastructure, IT, administration, economy and public services are a few areas that have been explored in…

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Sankalp of Viksit Bharat

With the Indian government’s vision to transform India into a developed nation by 2047, marking hundred years of independence, it has become of highest importance to learn from the past, tenaciously work in the present and step towards the future with complete efficiency. In its 77 years of becoming a democracy, India has soared high with continuous transformations marked by both…

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Viksit Path: Kartavya Path

The vision of Viksit Bharat can be realised through Viksit States, and that the aspiration of Viksit Bharat should reach the grassroot level i.e. to each district, block, and village. For this, each State and District should create a vision for 2047 so as to realise Viksit Bharat @ 2047.

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