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Governometrics of Public Administration in Delivering the Right Based Electronic Public Services: An Analytical Perspective of North Western Region

Introduction

The issue of governance has received serious attention of researchers, policy makers, administrators and the national as well as international community. The New Public Management (NPM) concept is focused on service, quality, performance management and risk management of governance processes. The concept of Good Governance also refers to optimal management of a country's resources and affairs in an open, accountable, equitable and responsive manner. For accomplishing the objectives of good governance, Electronic Governance (E- Governance) has emerged as an essential component and considered as the important facilitator for good governance. 

The development of post-New Public Management advocates a more holistic strategy and attempts to coordinate public policy-making and service delivery across organizational boundaries through hybrid administrative systems. Major concepts under post-NPM are Neo-Weberian State, Digital-Era governance, Public Value Management, New Public Governance, and New Public Service. These concepts are neither exclusive nor new, but national and global scenarios have given them fresh impetus. The adoption of digital technology for public service delivery can shift the model, from being reactive to citizens’ needs, to becoming proactive in knowing what their needs will be in future. It can provide a better platform for the participation of all stakeholders, and especially, allow for the reflection on citizen preferences in the policymaking process for public services.

Governometrics is the latest term first used by Sangeeta Sharma and Pankaj Nagar from Department of Public Administration, University of Rajasthan, Jaipur through their article published in the International Journal of Information Communication Technology and Human Development in 2012. It is the application of quantitative and statistical methods for excellence in governmental practices. This in turn would help the institutions of public governance to strategize policy making by understanding the intricacies of policy dynamics. It also provides a road plan to resolve simple and complex policy conundrums by studying the data patterns on every single minutest dimension of policy (Sharma & Nagar, 2012, p. 60).

The Digital India program is instrumental in the field of present-day governometrics scenario and especially in public service delivery with the objectives of citizen-centric concept. In the big data driven world, artificial intelligence offers great potential for public governance and service delivery to its citizens. It affects citizen’s rights and duties, augments governmental action and politics and touches on key values of our democracy. Artificial Intelligence (AI) is also supporting proactive service delivery through managing the big data and automation of the public administration ecosystem. Enactments of Right to Service (RTS) Delivery statutes by various governments have given power in the hands of citizens. ICT is a great facilitator in fulfilling RTS timelines. 

Relevant Review of Literature

Bose, Arnab (2021) has addressed the key issues and challenges of public service delivery in India like issues of access to services and redressal of grievances, unawareness among citizens, technical problems of poor connectivity, server speed etc. The study is oriented to the analysis and review of the legislative provisions for delivery of public services in six states (Bihar, Delhi, Maharashtra, Karnataka and Rajasthan). Vachhranjni et al. (2021) have conducted their study with the objectives of comparing the accountability and transparency, efficiency & access as well as major gaps of public service delivery in twelve states of India (Andhra Pradesh, Bihar, Chhattisgarh, Delhi, Gujarat, Jharkhand, Kerala, Madhya Pradesh, Maharashtra, Odisha, Rajasthan and Uttar Pradesh).

Khasnabis et al. (2021) have conducted primary data-based study and attempts to understand the citizen’s experience of the public service delivery system in Haryana, examines the process difficulty felt by citizens and availability of information accessible for public service delivery, explains the concept of service delivery gateway with different names in Indian states particularly SARAL centers in Haryana. Kundu (2021) has explained the characteristics of citizen-centric governance, principles of service delivery and citizen-centric system, components of citizen centric administration, citizen charter development cycle, grievances arising factors and their management. 

Negi (2020) explained the provisions of Himachal Pradesh Right to Public Service Guarantee Act, 2011 and their implementation. It also discussed the initiatives of Jan Manch flagship programme as grievances redressal mechanism.

Pareek & Sole (2020) have highlighted the national and international perspectives of public service delivery as well as evolution of time bound service delivery innovative practices, and suggest measures for reliable public service delivery. Singh & Kapila (2020) have evaluated the citizen’s attitude and their level of readiness to accept the practices in online service delivery in Punjab, support for proper infrastructure and behavioural changes in citizenry, apathetic attitude of government and e-governance literary & education motivation through the empirical study. Blair (2018) has talked about the three routes to accountability for public Service Delivery i.e. long route-citizen-civil society advocacy-providers, Short route-citizen-providers. World Bank Group (2018) has pinpointed the conceptual framework for citizen-centric service delivery indicators, performance of public institutions and quality of public services, customizing the service delivery instruments and citizen survey and administrator checklist etc. Afridi (2017) has synthesized the relationships of public service delivery and economic growth, key challenges of governance deficit in public service delivery like lack of transparency, state incapacity and ignoring the civil servants’ incentives, non-informing the key policies to stakeholders.  PwC (2015) has pinpointed public service delivery and development of citizen-centric government models as well as best practice studies in Georgia, India, Estonia, Netherlands and Azerbaijan initiatives across people, process, legal, technology and others.

Kumar et al., (2013) have considered technology involvement like virtualization, consolidation and cloud computing for enhancing the accessibility of services and cost effectiveness in e-governance applications. Voogd (2007) has highlighted the general challenges of e-services, prerequisites for e-service delivery, possible structures and methods, information architecture and software, organisational culture and digital infrastructure for e-service delivery implementation process.

Sharma & Nagar (2012) have developed the term of governometrics as a neologism to understand the governmental dynamics for policy syntax. This article tries to explore the writing of policy syntax on the basis of moral values for improving the quality of services. The focus of this paper is to design the conceptual frame of Governor Metrics to optimize the governance. It also emphasises the application of statistics in the realm of values and service quality. Its utility additionally lies in identification of variables, computing co-variability, finding out the policy regressor which can help the government in defining the most appropriate sub-domains where action is required. This concept is more seminal in the times of moral meltdown where public service quality is to be ascertained. The above literature pinpoints the conceptual issues of e-public service delivery and AI application in public service delivery in India as well as foreign countries. It lacks comprehensive and empirical studies on right based e-public service delivery in the North-West Regional States and UTs of India.

Status of Legislative Provisions for Public Services Delivery in Indian States

The time bound Public Service Delivery is one of the core functions of the State Government and the quality delivery of services is one of its major objectives. The State Government of Sikkim felt it expedient and necessary to have a law for timely and quality delivery of public services in a transparent, efficient and time-bound manner to the eligible persons and to bring transparency and accountability in the departments and agencies of the Government and other public authorities which provides services. 

The Chief Minister, also the Minister-in-Charge of the Home Department, introduced the Sikkim Public Services Delivery (Right to Service) Bill, 2022 (Sikkim Herald, 2023, p. 4). The DMK Manifesto for the 2021 Tamil Nadu Assembly election promised a “Right to Services Act to streamline the public distribution services including provision of community certificate, birth/death certificate, income certificate, residential certificate, pension benefits, etc”. But administrative reform to make government departments and services more responsive to citizens’ needs has made slow progress in Tamil Nadu, in spite of a long history of e-governance initiatives (The Times of India, November 14, 2022). The Nagaland Voluntary Consumers’ Organisation (NVCO), during the consumer awareness on ‘Public Services Delivery’ held on December 22, 2019 stated that Nagaland State Government is yet to enact the Right to Public Services Act/law “which is found to be very much applicable to the state and to clean up the system to ensure smooth delivery of services to the people and crack down on erring officials” 

(https://www.morungexpress.com). The details about the status of legislative provisions for public services delivery in Indian states is given below in Table 1

Table - 1

The Table 1 reveals that except two states (Nagaland and Tamil Nādu), all the Indian states have enacted their respective public services delivery legislations as a right to their citizens. Madhya Pradesh is the first state which enacted its Right to Public Services Act in 2010 followed by eleven states in 2011, four states in 2012, three states in 2013, only Haryana in 2014, two states in 2015, two states in 2016, Andhra Pradesh in 2017, Manipur in 2019, Meghalaya in 2020 and Sikkim in 2022. 

Status of Voluntarily and Mandatory e-Public Services Delivery in Indian States

In a voluntary system, citizens have the option to use electronic channels to access government services. Citizens can choose whether or not to engage with e-services based on their preferences or convenience. The government provides online platforms or applications, but citizens are not obligated to use them. In a mandatory system, the use of electronic channels for accessing public services is compulsory for citizens. 

The government enforces the adoption of e-services to streamline processes, improve efficiency, reduce paperwork, and enhance overall service delivery. Citizens are required to use electronic platforms for specific transactions or interactions with government agencies. Below table-2 expresses an overview about the total number, e-services and mandatory e-services delivery in Indian states.

Table-2

Table 2 shows the status of total public services, e-service delivery and mandatory e-service delivery in India. The Kerala, Karnataka and Madhya Pradesh states are the leading states in delivering total and e-public services above 1000 and 730 e-services respectively. Manipur, Sikkim and Nagaland states are touching bottom providing below 76 and 51 total and e-public services respectively in this regard. 

In case of mandatory e-service delivery, 13 states have made provisions for delivering above 50 services followed by seven states in the range of 40 to 50 services, six states in the range of 30 to 40 services and four states below 20 services.

Status of Public Services Delivery in Indian Union Territories

Public services delivery in Indian Union Territories is primarily managed by the respective administrators or lieutenant governors appointed by the President of India. A detailed states in this regard is highlighted in Table 3 below.

Table-3

Table 3 pinpoints the public services delivery status in Indian UTs. Andaman & Nicobar Islands, Puducherry and Chandigarh UTs are delivering above 200 services while the mandatory e-service delivery provisions are in the range of 30 to 40 services. Ladakh and Lakshadweep are at the bottom with 31 and 32 e-services respectively in this regard. Lakshadweep is the only UT among all which did not make a provision for mandatory e-services.

Status of Right Based Public Services Delivery Legislations and Online Platforms in North-Western Region of India

In India, the Right to Public Services (RTPS) legislation aims to ensure timely and hassle-free delivery of public services to citizens. Many states in India have implemented their own versions of the RTPS Act. These acts typically include provisions for service delivery timelines, accountability mechanisms, and the right to appeal if services are not provided within the stipulated time. Online platforms and e-governance initiatives play a crucial role in the implementation of these acts. Various states have developed online portals where citizens can apply for services, track the status of their applications, and provide feedback. These platforms are designed to bring transparency, efficiency, and accountability to the delivery of public services. The table-4 point-outs about the Right Based Public Services Delivery Legislations and Online Platforms in North-Western Region of India.

Table-4

Table 4 depicts that all the states and UTs except Haryana (2014) have legislated their Right to Service Delivery Acts in 2011 but Haryana has the highest rate of delivering e-public services i.e. 768 services through Antyodaya Saral Kendra/ Antyodaya Saral portal. Every state and UT has its own name of e-service delivery platform as per their acronym.

Status of Right Based Public Services Delivery in North-Western Region of India

Right-based public services in India are often associated with the Right to Public Services (RTPS) Acts that have been enacted by several states. These acts aim to ensure the timely and transparent delivery of public services to citizens. Citizens have the right to receive specific public services within a stipulated time frame, and the concerned government department is obligated to provide those services. Below table-5 highlights the current status of right based public services delivery in Norths-West Region States and Union Territories (UTs) of India.

Table-5

Table 5 explains about the status of right based public services delivery legislations and online platforms in North-Western Region of India.  Haryana state is at the top of delivering 768 e-services followed by Himachal Pradesh and Punjab. Jammu and Kashmir is the leading UT in delivering with 482 services and 445 e-services followed by Chandigarh (total 257 services and 231 e-services) and Ladakh (31 e-services). 

Result and Discussion

Table 1 data shows a fluctuating pattern in the number of states affected by legislation each year. The distribution of legislation seems to vary across different regions and years. Some years have more significant legislative impacts than others, as evident from the variation in the number of states involved. As of the latest information, legislation is pending for two states i.e. Nagaland and Tamil Nadu.

As per Table-2, the total number of public services delivered varies across states, ranging from a minimum of 22 in Manipur to a maximum of 1218 in Kerala. Uttar Pradesh, Kerala, and Madhya Pradesh seem to have a relatively high number of public services compared to other states. 

The total number of e-services delivered is generally close to the total public services, indicating a comprehensive adoption of electronic means in service delivery. Kerala, Madhya Pradesh, and Karnataka are notable for having high numbers of e-services. 

The number of mandatory e-services varies across states, with a range of 5 to 56. Punjab, Tamil Nadu, and Rajasthan are leading in the adoption of mandatory e-services.

States like Kerala, Haryana, Karnataka, and Maharashtra show a high level of integration of e-services into public service delivery. States such as Manipur, Mizoram, and Arunachal Pradesh have relatively lower numbers, indicating potential areas for improvement.

Northern states like Haryana, Punjab, and Jammu and Kashmir appear to have embraced e-services more extensively. Southern states like Kerala, Karnataka, and Tamil Nadu also show strong performance.

States with lower e-service adoption might need to focus on increasing their digital infrastructure and awareness. High-performing states can share best practices to facilitate improvements in states with lower adoption.

The overall trend suggests a positive shift towards e-governance, with many states actively incorporating electronic means into public service delivery. The variations between states present opportunities for collaboration and knowledge exchange to enhance e-service adoption nationwide.

According to table 3, the Andaman & Nicobar Islands, Puducherry, and Chandigarh have a high total number of public services, with a significant portion being delivered electronically. Dadra & Nagar Haveli has a lower total number of public services, and the majority are delivered electronically. Lakshadweep has a relatively low total number of public services, and the information about mandatory e-services delivery is not specified. Ladakh has a limited number of public services, and a notable portion is mandatory e-services delivery.

The high number of electronic service deliveries suggests a significant focus on leveraging technology for public service delivery in these Union Territories. The variation in the total number of public services may indicate differences in the scale and complexity of governance and administration in these regions. The presence of mandatory e-services in some UTs underscores a push towards digitisation and ensuring that specific services are delivered through electronic means.

Further analysis could explore the types of services covered under the electronic delivery, the efficiency of the e-service systems, and the impact on citizen accessibility and satisfaction. Understanding the reasons for the variability in the total number of public services and the extent of mandatory e-services could provide insights into the governance priorities of each Union Territory.

As a result, the provided data highlights the extent of electronic service delivery in various Union Territories and suggests a trend towards digital governance. However, more detailed analysis and contextual information would be needed for a comprehensive understanding of the implications and effectiveness of these services.

Table-4 highlights that all the mentioned states and union territories have enacted specific legislation to guarantee public services.

Each region has its own electronic platform for service delivery or a dashboard. These platforms, such as Antyodaya Saral Kendra, Lok Mitra Kendra, and E-District Sewa, aim to streamline and provide access to a variety of services from multiple departments.

The number of services offered varies, with Haryana offering 768 services, Himachal Pradesh offering 356 services, and Punjab offering 328 services. This indicates a commitment to providing a broad range of services to citizens.

The platforms cover services from multiple departments, ranging from 15 to 55, indicating a comprehensive approach to service delivery.

Jammu and Kashmir and Ladakh, being Union Territories, seem to share a common platform for service delivery under The Jammu and Kashmir Public Service Guarantee Act, 2011.

The effectiveness of these initiatives would depend on factors such as the efficiency of the platforms, awareness among citizens, and the overall implementation of the Acts.

The focus on electronic platforms and dashboards suggests a move toward a more citizen-centric approach, making it easier for individuals to access government services.

In summary, these Acts and e-platforms reflect a commitment by these regions to ensure timely and efficient delivery of public services to their citizens through electronic means. The extent of their success would depend on the actual implementation and ongoing efforts to address any challenges that may arise.

In Table 5, the "Total Public Services Delivery" column indicates the overall number of public services provided in each region. The "Mandatory E-Services Delivery" column represents the subset of public services that are required to be delivered through electronic means. The "Total E-Service Delivery" column shows the total number of public services that are actually delivered electronically.

It is observed that in some cases, the total number of public services delivered electronically is less than the total number of mandatory e-services. For example, in Himachal Pradesh, the total e-service delivery is 356, which is less than the mandatory e-services (42). The discrepancy between mandatory and total e-service delivery could be due to various reasons such as the implementation status of electronic services or the nature of services that can be delivered electronically. Haryana seems to have successfully implemented electronic delivery for all public services, as the total e-service delivery matches the total public services delivery. In summary, further investigation into the reasons behind the variations in the implementation of electronic services across different regions would be necessary to provide a more detailed analysis.

Conclusion

Every citizen has a right to claim delivery of services in a prompt, efficient and time bound manner. The proposed research will help in simplifying the administrative procedure, time saving, economical, hassle free, control over corrupt practices, efficient and effective access to public services. When the administration feels relaxed then it leads towards societal satisfaction for citizen’s welfare. The study of right-based electronic public service delivery is highly relevant for society for several reasons. Electronic public service delivery ensures that citizens have access to basic services such as healthcare, education, social welfare, and government information. This is particularly important for marginalised and vulnerable populations who may not have easy access to physical government offices. Electronic public service delivery can accommodate people with disabilities and living in remote areas. In times of crisis, such as pandemics or natural disasters, electronic service delivery can be a lifeline for citizens. It allows governments to continue providing essential services while minimizing physical contact. Electronic service delivery empowers citizens by giving them more control over their interactions with the government. In conclusion, the aspect of right-based electronic public service delivery is relevant because it can lead to more equitable, efficient, and accountable government services that empower citizens and contribute to the overall well-being and development of society.

The present paper finds its relevance in the modern-day context when the expectations of the citizens are much elevated. ICT can enhance the standards of the public service delivery by aiding the government with essential tools and mechanisms. Every government recognizes the prominence of good governance to appease the populaces and provide basic services with efficacy. A paper on right-based public service delivery can have significant relevance for policy making in various ways like:

Policymakers can use this paper to develop training programs and capacity-building initiatives for public service providers. This helps ensure that service providers are aware of and capable of upholding citizens' rights.

Policymakers can use the paper on rights-based service delivery to evaluate the effectiveness of these measures and make necessary adjustments. Ultimately, the aim of a rights-based approach is to improve the quality and accessibility of public services. Policymakers can use it to design policies and programs that enhance service delivery, leading to better outcomes for citizens.

References

1. Afridi, Farzana. (2017). Governance and public service delivery in India. International Growth Centre, reference number:S-35407-INC-1.

2. Blair, Harry. (2018). Citizen Participation and political accountability for public service delivery in India: Remapping the World Bank routes. Journals of South Asian Development, 13(1), 1-28.

3. Bose, Arnab. (2021). The right to public service delivery in India: A review of six states. Rajiv Gandhi Institute for Contemporary Studies.

4. Khasnabis, Sampurna RajMohan, Swati Maheshwari, Sparsh & Shelke, Apurva. (2021). Journey towards a citizen-centric public service delivery system: Antyodaya saral, a case study from Haryana. Journal of Governance and Public Policy, 11(1), 1-28.

5. Kumar, Puneet, Kumar, Dharminder & Kumar, Narendra. (2013). Improved service delivery and cost-effective framework for e-governance in India. International Journal of Computer Applications, 74(2), 20-33.

6. Kundu, Rajesh Kumar. (2021). Public service delivery as a citizen centric governance model: A theoretical perspective. The Indian Journal of Political Science, LXXXII (1), 19-30.

7. Negi, Baldev Singh. (2020). Public service delivery and grievances redressal initiatives: A case study of Himachal Pradesh. Indian Journal of Public Administration, 66(3), 380-389.

8. Pareek, Urvashi & Sole, Nagendra Ambedkar. (2020). Delivery of time-bound public services to citizens: Indian experience. Indian Journal of Public Administration, 66(3), 343-355.

9. Polyxeni. (2023). What do citizens think of AI adoption in public services? Exploratory research on citizen attitudes through a social contract lens. Proceedings of the 56th Hawaii International Conference on System Sciences, 4472-4481.

10. PricewaterhouseCoopers (PwC). (2015). Best practice report/select case studies for public service delivery. UNDP, October.

11. Sharma, Sangeeta & Nagar, Pankaj. (2012). Governometrics: A Quasi-Quantitative Policy Syntax for Optimal Governance. International Journal of Information Communication Technology and Human Development, 4(3), 56-61.

12. Sikkim Herald. (2022), August 23, 4.

13. Singh, Harpreet & Kapila, Renu. (2020). Public attitude towards e-governance practices in developing societies: A case study of suwidha project in Punjab. Indian Journal of Public Administration, 66(3), 356-370.

14. United Nations. (2009). People matter civic engagement in public governance. World Public Sector Report, 26.

15. Vachharajani, Khush, Adhikari, Anindita & Swamy, Rakshita. (2021). Scoping study: The right to public service delivery acts of twelve states. Social Accountability Forum Action and Research.

16. Voogd, Mark. (2007). E-service delivery: A manual for delivery e-services as a local government in the digital information society. VNG International Netherlands.

17. World Bank Group. (2018). Indicators of citizen-centric public service delivery. International Bank for Reconstruction and Development.

18. http://timesofindia.indiatimes.com/articleshow/95502192.cms?utm_source=contentofinterest&utm_medium=text&utm_campaign=cppst

19. https://www.morungexpress.com/nagaland-govt-yet-enact-right-public-services-act-nvco

Kundu Rajesh Kumar • 1 month ago
IIPA Governance & Polity • 1 month ago

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In India, the paradigm of Participatory Forest Management (PFM) is proving to be transformative as it attempts to balance the intricate relationships between sustainable resource utilisation, forest regeneration, and conservation. India, which has about 70 million hectares of forest cover, struggles to meet the socioeconomic demands of the people who depend on the forests while also protecting these ecosystems.

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Reviving Resilience: Millets as the Climate-Adaptive Crop

A long-term abutting weather situation that is particularly related to temperature and precipitation is called climatic change. Land-use changes, forest fires, Greenhouse Gas Emissions, and natural disasters like volcanic eruptions are all possible contributing factors to this Climate shift (Reddy, 2015).

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608
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Dying Yamuna River in Delhi, India

The Yamuna is a tributary of the holy Ganges. The main stream of the Yamuna River originates from the Yamunotri Glacier at Bandar Panch (38°59'N, 78°27'E) in the Mussoorie Ranges of the lower Himalayas, at an average altitude of about 6387 meters above sea level in the Uttarkashi district (Uttrakhand) increase.

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India’s Route towards Sustainable Development Goals- A Study of Reproductive Health Rights in India

When the nation moves towards higher standards of development there are several parameters that it needs to take care, not forgetting one of the crucial ones being the health of its citizens.

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217
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Catalyzing Sustainable Paradigm: Enabling Responsible Tourism through Local Self-Government in the Kanthalloor Village STREET Project

The paper identifies the STREET project as a sustainable model for enabling responsible tourism principles and practices with local self-governance as the implementation body.

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272
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Need of Statutory Unified Metropolitan Transport Authority for Better Transport Governance: A Case of Mumbai Metropolitan Region

The 73rd and 74th constitutional amendments brought an overhaul in public administration by empowering rural and urban local governance. 

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341
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Decentralisation of Health Services in India: Perceptions of Service Users and Service Providers with Special Reference to Jhunjhunu District, Rajasthan

The study focused on assessing the two frameworks in context of Decentralisation of Health Services in Jhunjhunu District, Rajasthan viz. perceptions of service users and, service providers.

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201
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Swachh Bharat Mission: A Model for Good Governance and National Transformation

Governance is an age-old concept and it is all about making decisions and getting things done (UCLG, 2021). It happens at every level like countries, businesses, and even in smaller communities. 

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451
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Revolutionizing Health Policies in India: A New Paradigm

India's healthcare system has long been a subject of concern due to its inadequate infrastructure, limited access to quality healthcare, and stark disparities in health outcomes. 

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602
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Healthcare Opportunities for Right to Health in India

Right to health is primarily not just a call for consigning legal status of a human aspiration. It has much more to do with the civilisational preference of a nation state.

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410
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Trajectories to Good Governance: A Study of Select Gram Sabha in Pullur Periya Gram Panchayat, Kasaragod District, Kerala

Gram Sabha represents the fundamental unit of local governance. It acts as the integral component of the Panchayati Raj system, embodying the essence of participatory governance.

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327
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Transforming Governance: The Remarkable Journey of the Aspirational District Programme to Citizen Centric Governance

The Aspirational District Programme (ADP), launched by Prime Minister Sri Narendra Modi in January 2018, represents a significant policy initiative aimed at transforming governance in the country's most underdeveloped districts.

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726
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Good Governance through E – Governance in India (with reference to State of Jharkhand)

The concept of governance is not new. It is as old as human civilisation. Civilisation is the characteristic of the people. It is one of the things that set human beings apart from the other species

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729
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Judicial Administration in Relation with Information Technology

With his utopian yearning for a paganised unified globe devoid of all the limitations and boundaries that afflict our unreal world, Lennon scarcely considered the "Internet.

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Curbing Corruption Through the Use of Communication Technology: An Indian Scanerio

Corruption is a complex socio-economic problem which universally affects all societies. The government being a large-scale organisation is also not immune to it. 

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311
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Common Service Centres (CSCs) and Public Service Delivery: An Empirical Analysis of E – Mitra in Jaipur District, Rajasthan

The government provides services including healthcare, education, social support, and financial inclusion to the public. However, villagers and citizens in remote areas often struggle to access these services due to several constraints including inadequate infrastructure and inaccessibility. 

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473
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Digital Governance: Challenges and Strategies in the Digital Era

Digital governance, in the context of the digital era, involves the use of information and Communication Technologies (ICTs) to enhance and transform the delivery of public services, improve government efficiency, and engage citizens in decision-making processes. 

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Empowering Farmers in Digital India: An Empirical Analysis of the Implementation and Effectiveness of E – Governance Initiatives in Agriculture

Since the majority of India's population relies on agriculture for their living, the sector dominates the country's economy.  Agriculture only makes up less than 20 per cent of the nation's GDP (Ministry of Finance, 2018), emphasizing the sector's low-income production.

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614
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Right to Services through E – Governance: Redefining the Public Service

The 21st century has ushered in an era of rapid technological advancement, fundamentally altering how governments interact with their citizens.

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376
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Stakeholder perception, technology adoption and policy priorities in Indian healthcare – A systematic analysis

Healthcare is an essential aspect of any society, and in India, it holds a unique place due to its immense population and diverse healthcare needs.

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294
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Understanding Digital financial literacy and its role in financial behaviour and financial well being

E-commerce and digital technology have transformed the way people spend and save. There is an evident technological growth in the world of finance which is referred to as financial technology or fintech. Financial technology (Fintech) refers to the technological innovations that assist in enabling or improving the access to financial services digitally through the internet, smartphones or computers. 

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598
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Reimagining Social Equity in Indian Public Administration: Interrogating the discipline and beyond

The origin of ‘Social Equity’ in Public Administration can be legitimately traced to 1968 Minnowbrook Conference that brought together young minds in public administration.

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158
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Human Rights in 21st Century

Resumption of hostilities meant “hell on Earth has returned to Gaza. The resumption of hostilities is catastrophic.”

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229
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Role of Regulator in Governance: Case Study of Reserve Bank of India in Safeguarding Consumer Interest

The Reserve Bank of India (RBI), as India's central bank and regulatory authority, plays a pivotal role in shaping public administration and governance in the country. 

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279
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Regulatory Governance in India- Emerging Dimensions

Today we are living in an era of the ‘regulatory state’.  The expressions ‘regulation’, ‘regulatory governance’ and ‘regulatory institutions’ have become the buzzwords of governance and are  spread across social systems as well as state organisations and government strategies. 

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303
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Governance of Higher Education in India

Governance is defined as structures and processes of decision-making through which performance and accountability is ensured in the organisations.

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158
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How has Planning Evolved with the Introduction of the Gram Panchayat Development Plan In Karnataka? – A Process Level Analysis

Participatory planning involves the intensive participation of local communities in analysing their current situation, envisioning a long-term collective future and attempting to attain this vision through collective planning of development interventions that would be implemented by different state agencies area.

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200
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The Role of Backward Class Women Leaders in Rural Development

Since centuries backward class women were politically, economically, socially and educationally oppressed. They were deprived of their basic rights and needs.

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191
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Impact of Citizen Participation in Local Governance: with Special reference of Himachal Pradesh

Local governance is the cornerstone of democracy, where communities come together to make decisions that directly affect their daily lives.

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310
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Role of Indian Judiciary in Promoting Accountable and Responsive Administration

Intrinsically, India is a republican country that is organised as a federation with a parliamentary democracy. Similar to the United Kingdom, the President serves as the head of state in name only; in contrast, the Prime Minister is the de facto executive, or real head of the government.

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150
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Mission Karmayogi

India is rapidly integrating technology in both governance and in delivering goods and services. All this requires a worker (civil servant) who is not just committed but also has the competence to deliver on this evolving mandate. 

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236
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The Ethics of Co-designing Public Services in India

The civic engagement is an important hall mark of democracy. Ours has been one of the oldest and richest democratic traditions that have involved people in matters of public policy.

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130
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Ethical Dimensions in Public Administration: Navigating Challenges, Embracing Opportunities

With over eight thousand years of experience and intellectual growth (Cameron (1968), Edwards (Gadd, 1971), Hammond (1971), Eisenstadt (1963, 1993), Olmstead ( 1948), etc.), public administration has undergone numerous changes and transformations over its long history, but it has never been so challenged as in the last thirty years.

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129
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Policy Initiatives for Public Grievances Redressal: Steps towards Responsive & Accountable Governance

Good Governance is the key to a Nation’s progress and an important step towards it is the simplification of procedures and processes in the Government so as to make the entire system transparent and faster. 

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182
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Separation of Power: A Disputed Territory

The theory of separation of powers constitutes a key tenet of democratic governance.

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212
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Politics of Freebies: People-Centric or Anti-Development?

In recent years, the widespread practice of offering freebies, ranging from subsidised goods and services to outright giveaways, has become a prominent feature in economic policies worldwide.

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408
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Public-Centric Administration: Current Temporary Efforts and Possibilities of a Permanent System

From the study of the principles of origin of the state, it is concluded that the state has originated to make human life easier and this function of the state has been there every time.

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135
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Cooperative Federalism in India: Expectation and Challenges

India, is the world's largest democracy, with a population of 1.48 billion people. Its vast population and the ethnic diversity of its people, languages and cultural traditions make its federal structure necessary for nation.

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341
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Advancing Governance Paradigms in the Modern Era

A paradigm represents a framework, viewpoint, or collection of concepts that serves as a lens for understanding various subjects. In disciplines like science and philosophy, paradigms encompass specific theories, methodologies, and principles defining valid contributions within a field. 

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153
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Contemporary Trends in Public Administration: Focus on E - Governance

The field of public administration is experiencing a dramatic and rapid change. Locally and globally, some of the most significant trends that will have the role and function of public administrators is rapidly evolving as the needs and demands of citizens, governments and organisations influence their ability to create and implement policies.

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298
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Public Administration and Citizen Centric Governance

“Today, I would like to make a request to the bureaucracy of India, to every government employee, be it in the State Government or the Central Government.

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216
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Introduction

Public administration in the 21st century is undergoing significant transformation, not just in advanced countries but also in various regions of the developing world, as the calls for transformative change grow louder. These changes are propelled by globalisation, liberalisation and the diversification of service provision.

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ADMINISTRATIVE REFORMS – LESSONS AND EXPERIENCES 2019-2023

Technology has immense potential to bring government and citizens closer. Today technology has become a powerful tool to empower citizens as well as a medium to optimize transparency and accountability in day-to-day functioning. 

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Address at the Inaugural Ceremony of Good Governance Week

I am extremely honoured for having given this opportunity to present the initiatives taken by Uttar Pradesh, to achieve the vision of Good Governance.

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318
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Financial Management in India: Institutions, Instruments and Innovations in a Federal Polity

Financial management constitutes the cornerstone of modern democratic governance, determining not only the allocative priorities of the state but also the operational credibility of public institutions.

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432
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Techniques of Administrative Improvement

In an era where administrative agility defines the efficacy of democratic governance, this chapter, “Techniques of Administrative Improvement”, offers a comprehensive exploration of transformative tools, methods, and strategies that are reshaping public administration in India and globally.

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511
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Significant Issues in Public Administration

This chapter presents an overview of specific significant issues in public administration: Values in Public Service, Regulatory Commissions in India, National Human Rights Commission and Problems of Administration in India. 

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Urban local/Municipal Governance: Main Features, Structures, Finance and Problem Areas

This document cover brief and pointed framework of the detailed process of urban local /municipal governance in India with special reference to main features, structure, finance and problem/attention areas. 

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1467
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Administrative Reforms in India Since Independence

One of the most common public initiatives of all governments worldwide has been administrative reform. In response to the challenges posed by the political and socioeconomic environments, every country aims to improve its administrative systems. 

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2916
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Civil Services

The rapid pace and interdependence of global, political, social and economic developments have necessitated a critical need for improved efficiency and effective public institutions, administrative procedures and sound financial management to confront challenges for sustainable development in all countries.

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State Government and Administration in India: Theory, Policy, and Practice

India's governance framework is fundamentally federal, characterized by a division of powers between the Union government and the State governments. 

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2511
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Plans and Priorities for Economic Development and Social Justice in India

India’s journey since independence has been defined by its commitment to creating a just, equitable, and economically strong nation. 

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1331
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Union Government and Administration

The Parliament of India, comprising the Lok Sabha, Rajya Sabha, and President, serves as the supreme legislative body and cornerstone of Indian democracy.

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1631
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The Impact of Khelo India: A Case Study of Churu District

In a nation as diverse and vibrant as India, the potential for sports to transform lives is immense. Sports are not merely a form of entertainment; they are a powerful catalyst for personal growth, community cohesion, and national pride.

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938
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Improving the Training System for Civil Servants in the Kyrgyz Republic

This paper examines changes in the existing model of training civil servants in the context of the personnel policy pursued in the Kyrgyz Republic since 2021.

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220
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Public Sector Undertakings: Public Sector in Modern India

Public Sector Undertakings: Public sector in modern India; Forms of Public Sector Undertakings; Problems of autonomy, accountability and control; Impact of liberalization and privatization.

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Mission Youth in J&K: A Critical Analysis of PM Mission Youth in Shopian and Pulwama

The region of Jammu and Kashmir has long been characterized by a complex interplay of geopolitical tensions, socio-economic challenges, and cultural diversity. 

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656
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A Journey Towards Antyodaya to Sarvodaya

This paper examines the philosophical foundations and practical applications of Antyodaya and Sarvodaya in Indian socio-political thought.

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1710
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Change in Forms of Governance: Lessons from Public Administration in the Kyrgyz Republic

The text outlines the reasons and consequences of constitutional reforms in the organization of state power in the Kyrgyz Republic in 2021.

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186
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Evolution of Indian Administration and Philosophical & Constitutional framework of Government

The evolution of Indian administration reflects a historical continuum shaped by civilizational values and transformative changes. Spanning the Mauryan, Mughal, and British eras, each phase contributed distinct institutional structures and governance philosophies. 

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2325
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Khelo India Scheme: A Study of Sports Infrastructure in Delhi Metropolis

“The image of a country is not just about economic and military strength. The soft face of a country also makes a difference. 

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1243
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Yamuna: Navigating the Intersection of Culture and Conservation

This paper investigates the profound transformation of the Yamuna River in India, tracing its evolution from a physical resource to "Yamuna Maiya," a revered maternal deity.

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474
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From Developmental State to Innovative Inclusive State Insights from Korea for Sustainable Development in Transitional Economies

Since 1945, Korea has been regarded as a representative developmental state that achieved rapid economic growth. However, democratisation in 1987 and IMF crisis in 1997 revealed the limitations of the traditional developmental state model.

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261
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Financial Administration and Management in India

Understanding the distinction between financial administration and management is crucial for comprehending how government finances are structured and managed, ensuring both accountability and efficiency in the use of public funds. 

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1148
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Seamless End-to-End Service Delivery by New Delhi Municipal Corporation (NDMC)

The digital revolution has fundamentally transformed the landscape of public administration, giving rise to e-governance as a pivotal approach for enhancing government-citizen interactions.

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247
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Sarvodaya Se Antyodaya through Inclusive Education Policy

The National Education Policy (NEP) 2020 marks a significant transformation in India's education system, replacing the NPE 1986 with a more inclusive, holistic, and multidisciplinary approach. 

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288
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Governance and Characteristics of Anti- Corruption Policy in Korea and Mongolia

As an initial output of the joint research between the Korean Institute of Public Administration (KIPA) and the National Academy of Governance (NAOG), this article provides overviews of the Korean and Mongolian legislative environment, governance and characteristics of the anti-corruption policies.

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226
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Techniques of Administrative Improvement

Administrative improvement is a strategic necessity in a fast-paced world. Techniques like O&M, Work Study, management aid tools such as network analysis form the cornerstone of efficient governance. MIS, PERT, and CPM tools equip administrators with the ability to anticipate challenges, and drive organizational success in an increasingly complex environment.

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1
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PM Street Vendors Atmanirbhar Nidhi (SVANIDHI) Yojana and its Implementation: A Case Study of Varanasi

Street vendors are an integral part of the urban informal economy in India, providing essential goods and service that cater to the diverse needs of city residents. They operate in various capacities, from food vendors to artisans, and play a crucial role in enhancing the vibrancy and accessibility of urban life.

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1090
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Communication in India’s Growth: Navigating the Digital Age

This paper examines the critical role of communication in driving India's economic growth within the context of its diverse societal structure and the rapidly evolving information age. It argues that effective communication is not merely a tool for disseminating information but a fundamental force shaping development trajectories.

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589
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Mongolian Civil Service and Human Resource Management: Reforms and Challenges

This article outlines the stages of civil service reform in Mongolia and evaluates the specific activities implemented during each stage, along with their characteristics and outcomes.

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426
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Public Policy

One often wonders ‘what the government does’ and ‘why the government does what it does’ and equally importantly ‘what it does not do and why so’. According to Thomas R. Dye “public policy is whatever government chooses to do or not to do”, implying that government's actions and inactions both come into the realm of public policy. 

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956
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Mission Ragi and Economic Benefits to Farmers - A Case Study of Gumla District

Millets, often referred to as "smart grains," have been integral to traditional diets in India for centuries. Among these, Ragi (finger millet) stands out due to its exceptional nutritional profile and adaptability to diverse climatic conditions.

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612
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Reimagining Sarvodaya for Contemporary Challenges

Amidst escalating climate crises, technological upheavals, and growing socioeconomic disparities, this paper delves into the timeless relevance of Gandhian Sarvodaya ("universal welfare") as a guiding framework for tackling 21st-century issues.

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472
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Administrative Reform in Mongolia: Stages, Lessons Learned

This paper aims to present insights, results, and stages of administrative reform in Mongolia over the past 30 years.

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192
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Personnel Administration

In the VUCA (Volatile, Uncertain, Complex and Ambiguous) world public servants' expectations are growing day by day that range from e-governance and citizen-centric delivery to maintaining constitutional morality.

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934
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Har Ghar Jal' Scheme: A Comparative Study of Kancheepuram and Pudukkottai Districts

Access to safe drinking water is not merely a fundamental human right; it is a cornerstone of public health, economic development, and social equity. In rural India, where water scarcity and inadequate infrastructure pose significant challenges, the quest for reliable water supply becomes even more critical.

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324
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Democratising Finance: India's Path to Inclusive Banking

This paper explores the growing inclusiveness of India's banking sector, tracing its transition from a primarily government-controlled model to a more open and technologically advanced system.

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246
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Civil Service Training and Development: Historical Aspects and Challenges

This paper outlines the century-long history of Mongolia’s civil service training institution, the National Academy of Governance (NAOG), which plays a crucial role in meeting the contemporary needs of training and developing human resources within the civil service sector.

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299
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Development Dynamics : Building Inclusive and Sustainable Development

India stands at a crucial juncture in its quest for inclusive development that will bring prosperity across the spectrum. Large amounts of public funds are spent to address these issues, but their implementation and the quality of services delivered leave much to be desired.

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268
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One Nation One Ration Card: Impact Assessment in Rural India

The "One Nation One Ration Card" (ONORC) scheme, launched in 2020 under the National Food Security Act (NFSA), represents a transformative shift in India's public distribution system (PDS). 

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3366
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Communication: The Missing Catalyst in India's Growth

India has committed to achieving developed nation status by the centenary of its independence, leveraging cutting-edge technologies including AI tapping into its vast human capital, and implementing policies that foster high growth while addressing enduring social and economic inequalities.

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378
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Political Value and Tradition of Mongolian Civil Service

This article explores the value and statehood of Mongolia by utilising Woodrow Wilson’s categorisation of “Judging by the constitutional histories of the chief nations of the modern world, there may be three periods of growth through which government has passed in all the most highly developed of existing systems, and through which it promises to pass in all the rest. 

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288
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Comparative Public Administration

Comparative public Administration focuses on comparing administrative structures, procedures, policy-making organs, the role of bureaucracy in different countries, the political executive, and control over bureaucracy.

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Comprehensive Study on Inclusive Education and Project PATHA

Education stands as the bedrock of human development, a force capable of unlocking individual potential and driving societal transformation.

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322
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Talent: Catalyst for India's Economic Ascendancy

This paper examines India's economic trajectory through the lens of its demographic dividend a substantial youth population exceeding 50% under age 25 within its 1.4 billion citizens. While this demographic advantage offers unprecedented economic potential, its promise is threatened by systemic challenges including inadequate education access, limited skill development, and employment scarcity, particularly in rural areas.

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327
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The Federal Ministerial Bureaucracy, the Legislative Process and Better Regulation

Over the last decades, Better Regulation has become a major reform topic at the federal and-in some cases-also at the Länder level.

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260
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Administrative Law

Remarkable technological and scientific progress has made the modern democratic State not a mere watch-dog or a police institution but an active participant interfering in almost every sphere of individual and corporate life in society in the changed role of a service state and a welfare state

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1734
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Enhancing Quality Education through Samagra Shiksha Abhiyan: A Case Study on Inclusive Education in Chitrakoot District

Education has long been recognized as a cornerstone for societal transformation, serving as a powerful catalyst for economic growth, social cohesion, and the reduction of inequalities.

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305
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India’s Health Equity: Challenges and Global Insights

This paper explores India's journey towards achieving universal health coverage (UHC) and health for all, focusing on the challenges and strategies for integrating marginalized groups into the healthcare system.

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482
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Major Challenges Associated with Reform and Innovation of Leadership Training and Development (Ltd), and Some Proposed Solutions: Reflections on Ltd Practices of CELAP

Since the reform and opening up, China’s leadership training has experienced three stages of development: the initial stage of leadership training and development in the early period of China’s reform and opening up to the world (1978-2002), the rapid growing stage of leadership training and development in the period of fast growing economy and society (2002- 2012) and the innovative…

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296
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Accountability and Control

Accountability and control are essential for efficient, ethical administration in public and private sectors. Accountability ensures officials answer for actions and resource use, while control involves mechanisms to monitor compliance with laws and goals, promoting responsibility and preventing misconduct. 

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Sotto Gujarat-Study of Enabling Factors in Deceased Organ Donation

Organ transplantation emerged as a critical intervention for patients suffering from end-stage organ failure, offering them a renewed chance at life. 

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330
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From Clinic to Community: Empowering Rural India

Healthcare in rural India presents unique challenges and opportunities. While global health metrics emphasize indicators like life expectancy, mortality rates, and healthcare infrastructure, they often fail to capture the socio-cultural nuances of rural communities

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262
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Small Steps to Big Achievements: Innovative Practice of “Internet Plus” Government Service of Local Government in China

The “Internet plus” government service reform in China has progressed through three stages, namely one-stop service, one-window service, and companion service. This reform has become a significant example of reshaping the relationship between the local government and the public.

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218
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Organisations

An organisation is a group of two or more people working to achieve a common objective. The objectives of the organisation can be achieved through different theories. 

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306
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Planning and Implementation of Cowin Platform into National Covid-19 Vaccination Programme

The COVID-19 pandemic, which emerged in late 2019, has profoundly impacted global health systems, economies, and societies. 

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740
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Antyodaya: An Indo-American Perspective

This paper explores the evolution of Indian welfare philosophy from Gandhi's nonviolent resistance to contemporary governance. It traces how the sacrifices of Indian revolutionaries fostered Sarvodaya and Antyodaya ideals, examining the philosophical underpinnings of these concepts in Advaita and dualistic traditions.

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299
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Online Education and Community Participation in Bangladesh: Challenges and Opportunities to Ensure Inclusive Learning During COVID-19 School Closure

Like most other countries around the world, after the emergence of the COVID-19 pandemic, Bangladesh's education system has undergone a radical change from the beginning of March 2020 onwards. The study attempts to analyse teachers’, students’ and parents’ perceptions and experiences about the online education in the COVID-19 pandemic at the school level.

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300
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Administrative Behaviour

Administrative Behaviour is a fundamental area of public administration that focuses on comprehending how people behave in groups and within organizations to accomplish shared objectives. 

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613
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Innovative Health Services in Latur: A Study of Primary Health Care Center Transformations

Health is a fundamental human right and a critical indicator of development. The 2030 Agenda for Sustainable Development emphasizes the importance of ensuring health and well-being for all individuals. A key objective of this agenda is to guarantee favorable health outcomes, underscored by the endorsement of a new declaration during the Global Conference on Primary Health Care held in Astana,…

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Transforming India: Policy Levers for Sustainable, Inclusive Growth

Despite its remarkable economic ascent, India's trajectory towards sustainable and inclusive prosperity is threatened by persistent economic inequalities, demographic pressures, governance constraints, and environmental degradation. 

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Realisation of Sustainable Development Goals Through Panchayati Raj Institutions

In this article, published reports have been used for analysing state-wise status of SDGs achievements and their correlations with attainments in areas of poverty-reduction and other developmental indicators. Also, progress made by GPs on various metrics related to SDGs has been corroborated with other relevant metrics

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Institutional Dynamics of Governance Reform in India (1991–2016)

Loss of governance reform efficacy is an identified entrenched institutional problem in systems. Reform, anywhere, is a sticky material because holders of powers and their cronies have rarely shown altruistic intentions of relaxing their profiteering grips over resources.

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Executive Summary

National Commission for Women (NCW) has entrusted the task to conduct a study on ‘Evaluation of the Impact of Mission Shakti in Women Empowerment in KBK Districts of Odisha’ to Indian Institute of Public Administration, New Delhi. 

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128
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Theme Paper on ‘One Nation, One Election’

"Democracy' and 'free and fair election' are inseparable. Elections are the centerpiece of democracy; it is difficult to visualize democracy without elections. Ensuring free and fair elections is the first prerequisite for the success of democratic process.

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Lateral Entry In Civil Services: Balancing the Demands for ‘Specialists’ and the Imperatives of ‘Social Justice’

The practice of bringing domain experts into the government is not new to India.

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990
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Is the Idea of India’s One Nation, One Election A Miracle or A Disaster?

On September 1, 2023, a committee headed by former President Ram Nath Kovind explored the possibility of something called One Nation, One Election in India and ever since this thing has come out in public, political parties all across the country have been fuming with anger. 

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India's Endeavor towards Zero Hunger SUSTAINABLE DEVELOPMENT GOAL 2: Zero Hunger

The Sustainable Development Goals (SDGs) were adopted by the United Nations in 2015 as a universal call to action to end poverty, protect the planet, and ensure that all people enjoy peace and prosperity by 2030. 

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Collaborative Governance: The Indian Experience

This paper examines various initiatives taken by Government of India to promote collaborative governance in various sectors. With increasing needs and aspirations of the community for public services and the limited capacity of government to provide the same, the involvement of various stakeholders to deliver these services becomes important and necessity. 

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Aspirational District Programme (ADP): A Comparative Study of Holistic Development in Baramulla and Bastar Districts

In the vast and diverse landscape of India, regional disparities in development have long posed significant challenges to achieving equitable growth and social justice. Recognizing the urgent need to address these disparities, the Government of India launched the Aspirational Districts Programme in January 2018. 

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Administrative Thought

A dynamic interaction between the recognition of human complexity in organizations and the pursuit of structural efficiency has shaped the evolution of administrative philosophy. The foundational works of Frederick W. Taylor, Max Weber, Mary Parker Follett, Elton Mayo, Chester Barnard, Rensis Likert, Chris Argyris, and Douglas McGregor are critically examined in this essay, which charts the shift from traditional administrative…

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618
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New Challenges in Capacity Building of Civil Servants in Public Administration in India

In India, National Training Policy was formed in 2012, replacing the old policy of 1996. This was needed two reasons, new areas of administration given in the reports of second administrative reforms commission setup in 2005 and changing environment in different spheres of governance and new challenges of administration being faced by the civil servants.

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From Back Office to Boardroom - The Service Sector Leap

India's emergence as a global services powerhouse in the 21st century marks a profound and transformative shift. This evolution, far from a mere economic change, is a strategic leap driven by its demographic dividend, technological advancements, and the burgeoning global demand for specialized services.

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373
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Excellence in Administration

Public administration, as the executive arm of the state, has tremendous responsibilities to match the needs and aspirations of the citizens of the state. The systems have evolved over the years in almost every country as the politico and socio-economic environment of the respective country have changed. 

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367
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Public Administration: Meaning, Nature, Scope and Significance

Public administration is the cornerstone of modern governance. It refers to the organization, management, and implementation of government policies and programs, carried out by public officials and institutions. As a vital mechanism of the state, public administration not only ensures the effective delivery of services to citizens but also upholds the principles of accountability, transparency, and rule of law.

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Tribal Development through Evidence-based Policy

Tribal Sustainable Development through Evidence-based Policy and Planning: A major issue in post-Independence India has been a misreading of demands of tribal communities. What they have been demanding pertains to choice upholding their traditions and customs and having ownership over natural resources

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The Revenge of Geography

As the Idiom of technological advancement takes its toll. The paper highlights a few poignant and emerging factors in the International Relations theorization. It was conservatively maintained by the defense strategists and the political leadership across the Global polity that foreign policy and the Diplomacy are greatly determined by the “given” of Geography and terrain

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339
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Trinity of Citizen, Society and State

With the deepening of democracy, increased decentralisation, increasing social and political awareness, digital penetration, shifts in demography, demand for quality services by common citizens has been accelerating at a faster pace. In such a scenario, the role of State is critical for promoting equity in access to services. 

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258
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Reimagining Institutions

"Accelerating India's Development" holistically looks at India’s growth trajectory since gaining independence – it rounds up all where it has done well including unity, upholding the integrity of its constitution, retaining democratic values at its core. It also does not mince words to convey where all the nation has faltered such as falling short in delivery of public services including…

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Income & Employment Intensive Growth Agenda

Income and Employment Intensive Growth Agenda for India: The paper examines income and employment status in the Indian labour force to identify policy attention and follow up. The macroeconomic policies taken during last one decade are yielding positive results leading to expansion of manufacturing and services and structural transformation in the economy.

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343
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Social Security: Reality & Reforms

An Analysis of India's Social Welfare Programs: In a democracy, the state's role is to promote societal welfare. According to Aristotle, the state should not only ensure its survival but also improve the quality of life for its citizens. The state has a moral responsibility to its citizens. Modern views agree that the state should provide essential services like education,…

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528
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Digital Innovations in Social Protection

Digital Innovations in Social Protection: Trends, Challenges, and Solutions: The integration of digital technologies into social protection systems represents a transformative shift with profound implications for the delivery of welfare services. This chapter explores the evolving landscape of digital innovations in social protection, contextualising these developments within the broader framework of universal social protection and a systemic approach to welfare.

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Justice Delivery: Issues and Prospects

Access to justice is a fundamental tenet of the rule of law. It is paramount to enable people to exercise their rights, confront prejudice, make their voices heard, and hold decision-makers responsible. 

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Policing: Reality & Reforms

One of the most crucial aspects of our society is law enforcement, which deals with issues of law and order nationwide. It is an essential component of the state's legal system. The British government introduced a Police Act in 1861, which is still very relevant and based on policing. 

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1998
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Public Health & Nutrition Security

India’s Vision for 2047 aims to transform the nation into a developed country, with healthcare being pivotal for this progress. Achieving universal health coverage and modernising healthcare infrastructure are essential for fostering a healthy productive population, which in turn drives economic growth and reduces poverty. 

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School Education & Building Blocks

Several challenges linger in the Indian education system, like rote learning, the non-existence of practical skills among students, and disparities in access to quality education. To deal with the criticism for excessive curriculum and unreasonable focus on rote learning, this chapter examines the strategies comprising the building blocks to reform Indian schools. 

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Social Development and State Effectiveness

Social development is expected to promote holistic improvement of individuals, institutions and their surrounding environments. Looking at the pace of development in India, the economy of most states requires strategic prioritization to accelerate improved well-being of the people. Accessibility to health, school education and public security are critical to the edifice of social development. 

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Federal Finance and Macro Economic Management

India is the largest democracy in the world inhabited by about 1.36 billion people over an area of 3287 thousand square kilometers according to an estimate for 2021 based on Census 2011. The Indian economy is characterised as a middle-income emerging market economy. In the last three decades the economy has faced three major crises, i.e., balance of payment crisis…

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Public Service Delivery

Neoliberal policies pursued by India since 1990s have created a space for private enterprises hitherto occupied by the state entities, unshackled the existing enterprises and introduced reforms to facilitate private initiative. This chapter looks into the ecosystem of the private sector in general and the developments in three specific sectors- urban mobility, water supply and housing, to draw lessons for…

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Strategic Human Resource

This Chapter highlights the gradual transformation from Personnel Administration to Strategic Human Resource Management over the years in Government of India. However, there is still a long way to go. In this Chapter an attempt has been made to delineate the criticality to move towards Strategic HRM in Government of India to achieve India’s developmental goals.

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Data Dissemination and Governance

Robust statistical data forms the cornerstone of an informed governance system. This paper studies the statistical system and data dissemination in the Centre and State governments in India, and the measures put in action to accelerate the data dissemination process. Arguing that the availability of high-frequency statistical data is a necessary condition for good governance, the first section of the…

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Local Self-Governments

In the Amrit Kaal (golden period) of independent India, the ‘citizen first’ approach guides public governance by deepening the outreach of service delivery mechanism so that international standards could be achieved in India@100.  The goal can only be achieved by all inclusive governance involving stronger and effective local self-governments both panchayats and municipalities.

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Creative Bureaucracy

In modern societies, with the increasing role of the state in social and economic fields, emphasis on the quality of its governance is of prime concern to all. Indian bureaucratic system of governance is founded on the principle of rule of law, as the state power is divided amongst three chief organs, each has the its own quality under a…

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Governance and Electoral Politics

This paper discusses the concept of good governance and its relations with the electoral politics in Indian context. It highlights the various strategies employed by the government and related agencies for the growth and development of the country. Major reforms pertaining to the country’s infrastructure, IT, administration, economy and public services are a few areas that have been explored in…

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Sankalp of Viksit Bharat

With the Indian government’s vision to transform India into a developed nation by 2047, marking hundred years of independence, it has become of highest importance to learn from the past, tenaciously work in the present and step towards the future with complete efficiency. In its 77 years of becoming a democracy, India has soared high with continuous transformations marked by both…

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Viksit Path: Kartavya Path

The vision of Viksit Bharat can be realised through Viksit States, and that the aspiration of Viksit Bharat should reach the grassroot level i.e. to each district, block, and village. For this, each State and District should create a vision for 2047 so as to realise Viksit Bharat @ 2047.

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