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Decentralisation of Health Services in India: Perceptions of Service Users and Service Providers with Special Reference to Jhunjhunu District, Rajasthan

Introduction

The study focused on assessing the two frameworks in context of Decentralisation of Health Services in Jhunjhunu District, Rajasthan viz. perceptions of service users and, service providers. Developing country like India faces a big challenge in providing a good quality of life for its citizens. There is undisputable evidence that suggests that economic growth goes hand in hand with the well-being of the nation’s populace. Good health of individuals translates into personal development and economic security, which in turn creates a healthy populace that, is critical for poverty reduction and sustained economic growth.

The efficiency of any healthcare service across the globe is determined by the availability of healthcare providers who can provide quality services, availability of drugs and medicines and cost effectiveness. Over the years, health services in India have been provided mainly by three sectors; the government (public), the private (for profit) and voluntary organizations. Although there has been a higher growth in government infrastructure after Independence, there is still a general expressed disillusionment and confusion regarding its efficacy. The main aim of decentralisation of health care sector is to achieve efficiency with effective management, cost-control and better service of society but it has been observed that the health sector has fallen short of achieving the target. There are several lacunae in the system which are in ardent need of analysis and rectification. It is of utmost importance to understand the problems and preferences of healthcare service users in order to make services more accessible for the users. It is also of vital importance to understand the beliefs and perceptions of service providers to understand the problems and challenges faced by them.

Healthcare is the right of every individual but lack of quality infrastructure, dearth of qualified medical functionaries, and non- access to basic medicines and medical facilities thwarts its reach to 60 per cent of population in India. A majority of 700 million people lives in rural areas where the condition of medical facilities is deplorable. Considering the picture of grim facts there is a dire need of new practices and procedures to ensure that quality and timely healthcare reaches the deprived corners of the Indian villages. Though a lot of policies and programs are being run by the Government but the success and effectiveness of these programs is questionable due to gaps in the implementation.

Due to non-accessibility to public health care and low quality of health care services, a majority of people in India turn to the local private health sector as their first choice of care. If we look at the health landscape of India 92 per cent of health care visits are to private providers of which 70 per cent is urban population. However, private health care is expensive, often unregulated and variable in quality. Besides being unreliable for the illiterate, it is also unaffordable by low income rural folks.

To control the spread of diseases and reduce the growing rates of mortality due to lack of adequate health facilities, special attention needs to be given to the health care in rural areas. The key challenges in the healthcare sector are low quality of care, poor accountability, lack of awareness, and limited access to facilities.

The scope of the study was spread across various defining determinants of perception of healthcare service users and providers. This study focused on assessing the two factors in context of decentralization of Health Services in Jhunjhunu District, Rajasthan viz. perceptions of service users and, service providers. The scope of the study was limited to service providers of Community Health Centre’ (CHC), Primary Health Centre (PHC) and Sub Centre (SC).

Review of Literature

A healthcare system is an institution through which healthcare services have been delivered in any country, which may be explained by the healthcare financing and delivery systems

The harmonisation of healthcare services can be achieved by providing appropriate incentives that are given to healthcare providers and motivating them to improve the health of the people which eventually improves the responsiveness of the system. However, in most conditions the coordination between the healthcare financing and healthcare delivery system is mismatched, which leads to distortions in the healthcare delivery system. Empirical studies on healthcare system over the years have been carried out and came out different policy options and strategies at different conditions. 

The literature review reveals that decentralisation has shown promising results in the direction of local governance and active participation of public.

Bandar Noory et al (2020)3, the research work focused on thorough understanding of perceptions of stakeholders towards decentralization based on their personal experience. The research work was carried out in Khartoum locality. The respondents of the study highlighted that a keen scrutiny of budget allocation for health services would lead to cost recovery fee. The adoption of decentralisation of health services has resulted in change in functioning of health care services. Most of the respondents agreed that present health care system is incapacitated and private sector is prevailing everywhere.

Narayana and Kurup4 (2000) have analysed the decentralization of the health care sector in Kerala and found that the three basic problems of decentralizing the health care sector, namely spill-over effect, role and relevance of a pre-existing body (Hospital Development Committee or HDC), and the level of minimum health care service to be provided by the health care institutions, have not been adequately addressed. The problem of benefit spill over is quite serious with regard to the secondary health care services accessed from the Taluk Head Quarters Hospitals, which have been brought under the Municipal Councils. 

Narayana and Kurup, studied the impacts of decentralization of the health care sector in Kerala. She enumerated the problems of decentralisation as follows:

Role and relevance of a pre-existing body

spill-over effect

level of minimum health care service

It has been found by the researcher that these issues were not adequately addressed. There is requirement of prompt rectification of problems for decentralization to be successful.

Manoj Kumar Raut, T.V. Sekher (2013)5, the research focused on the implications of decentralisation of healthcare in India. It also studied the association of decentralisation with the prospects of improved healthcare service delivery. It also analyzed the prospect of better utilization of finds in rural areas. The study was conducted in two districts of Vadodara, Gujrat and Khurdha, Odisha.

Robalino et.al, (2001) proposed that the decentralisation had resulted in lower mortality rate by ensuring better healthcare service availability at ground level. The researcher took into account the universally accepted indexes like Infant Mortality Rate, public expenditure share by local government and per capita GDP. The results of the said study has shown that decentralisation has also been successful in ensuring better health services by curbing the magnitude of corruption in poor countries

Chitah and Bossert6 (2001) have studied the decentralization of health systems in Zambia and they have found that decentralization has introduced a measure of performance accountability amongst District Health Management teams and staff.

Gupta and Gumber, (2008)7 have discussed about some initiatives in the health sector, which have led to decentralisation. One reform relates to the collection of user fees, which can be used for non-salary expenditures such as drugs. This has been introduced in Andhra Pradesh, Karnataka, Punjab and West Bengal under the World Bank assisted State Health System Project, which has the provision of varying degrees of local control over their use. This provides them with discretion in expenditures for the welfare of the patient. The other reform is devolution of central responsibilities to the lower levels of government.

Behar and Kumar (2002)8 in their study of decentralisation in Madhya Pradesh have cited attitudinal problems in the bureaucracy and Panchayat functionaries, the caste and gender of the Sarpanch, which dictate the willingness of the bureaucracy to interact with him/ her, capacity of Panchayat functionaries, confusion at all three tiers regarding intra-institutional dynamics as impediments in the process of effective decentralization. 

Bossert et al. (2009) analyses the differences among the officials working at different levels in state and district. 

The researcher also studied the decision space available to these official in prompt execution of their work. The study tried to ascertain the degree of accountability and level of freedom in decision making specifically about the finance related issues in the States of Odisha and Uttar Pradesh.

Khan. (2004). has advocated for development of a mechanism for reinforcing the association between the Panchayat President and Chief Medical Officer.

Kaur M, Prinja S, Singh PK, Kumar R. (2012)9, Political and bureaucratic commitment to reforms was found to be the most important facilitating factor. Orientation training on decentralised administrative structures and performance-based resource distribution were the other important facilitators. Structural changes in administrative procedures led to improvement in the financial management system. Decentralisation of financial resources has improved the functioning of health services to some extent. Major policy decisions on decentralisation of human resource management, increase in financial allocation, and greater involvement of community in decision-making are required.

Research Gap

From the above, it can be seen that studies have been done on implications of decentralization on health services, level of decentralisation, degree of accountability and level of freedom in decision making but no work has been carried out to understand the perceptions of healthcare service user and healthcare service providers in the study area. The present study, therefore, attempts to fill this research gap.

Objectives

1. To assess the existing level of decentralisation of health services in Rajasthan in the study area. 

2. To assess the perceptions of service users regarding decentralisation of health services in Rajasthan in the study area. 

3. To assess the perceptions of service providers regarding decentralisation of health services in Rajasthan in the study area.

4. To explore the opportunities and challenges of decentralisation of healthcare sector.

Methodology

Research Design

The purpose of a research design is to certify that the data acquired enables the researcher to deal with the research problem logically successfully and as explicitly as possible. 

In social sciences research, attaining information related to the research problem usually involve identifying the variety of facts required to test a theory, or to precisely explain and measure implication related to a visible phenomenon.

Hence descriptive research design was selected using survey method as it was found to be the most suitable and pertinent for the purpose. The application of descriptive study was supported by many prominent writers and researchers. (Orodho, 2004; Dane, 2000).

The study employs framework between two constructs which delineates SPs and SUs. It also explains the phenomena of people’s participation as Service Users of Health Care services at Grass-root level.

Study Population

Population comprises of all the units to be studied for the purpose of research and have equal likelihood to be included for the study. Study population comprises of health care administrators at district level and block level and professionals like doctors, nurses, local community leaders and service users like patient or client visiting at CHC’s and PHC’s in selected district of Rajasthan state.

Sampling

Sampling is the process of selecting respondents from the population which possess the similar traits that of the general population so that the findings could be generalised. Sample is considered a representative of entire population. Non-probability convenience sampling method was used as all units in the universe can’t be listed. It also allows quick collection of data. Every care had been taken to keep the sample unbiased and thorough representative of the population. 

Sampling designs have been used to select participants which were more likely to be representative of the population in order to get best suited answer to the research questions posed. The focus of the study is to develop and gather in-depth information. Therefore, in light of these factors, this study used a convenient sampling strategy that integrated quantitative and qualitative approaches.

The study focuses only on Jhunjhunu District, Rajasthan in order to analyse the healthcare delivery system at decentralized level and suggest policy options. The service providers and Service users are selected from the mentioned areas with a specific focus to keep the sample unbiased by employing non-probability convenience sampling.

Sample Size

a. For health-care Service Users: 

The literature associated with decentralisation of healthcare sector was thoroughly studied and analysed to find out the most apt sample size for the purpose of study.

The required sample size is determined by using sample size formula as the population using decentralised healthcare facilities is indefinite and large one:

As the required sample size is 385 respondents, 450 questionnaires were sent to the respondents out of which 390 questionnaires were found to be reliable, complete and relevant to the study.

So the sample size taken for study is 390 with respect to service users (SUs).

a. For health-care Service Providers: 

For the purpose of healthcare service providers, the sample size taken on the basis of research review was kept at 150 service providers for the purpose of study.

Research Tools

Comprehensively designed Questionnaire was applied to obtain data from the respondents. Semi structured interviews and focused group discussions were also employed for obtaining data in order to decide the variables under study.

Pilot Study

It was conducted on 60 respondents and the responses were tested for reliability using Cronbach Alpha. Cronbach's alpha is a measure of computation and assessment for scale reliability. The Cronbach’s alpha value equivalent to 0.7 or more could be considered to be reliable and hence suitable for further analysis. The calculated value was found to be greater than 0.7 symbolizing its suitability for further data collection and analysis.

Variables

a Independent Variables 

i. Demographic Variables: Income, gender, occupation, age, marital status, education.

ii. Healthcare Service attributes

b Dependent Variables

Perceptions of Healthcare service users and service providers.

Tool Used For Analysis

The statistical tools applied for analysis of data included descriptive statistics, cross tabulation, arithmetic mean, Percentage, standard deviation, and Variance etc. The statistical method used for testing hypothesis like chi-square test which was used for testing first hypothesis, Kruskal-Wallis test, Man-Whitney test used for testing second hypothesis, Multiple Linear Regression used for testing hypothesis.

Hypotheses 

H01 : There is no significant difference in healthcare service-user’s perception with respect to demographics of consumers.

H11 : There is a significant difference in healthcare service-user’s perception with respect to demographics of consumers.

H02 : There is no significant association between healthcare service attributes and user’s perception.

H12 : There is a significant association between healthcare service attributes and user’s perception.

H03 : There is no significant impact of healthcare service attributes on the perception of healthcare service providers.

H13 : There is a significant impact of healthcare service attributes on the perception of healthcare service providers.

Sources of Data

Both the secondary and primary data sources are used.

Primary data: Both structured and semi-structured questionnaire method was used to collect the primary data. 

Secondary Data: The secondary data collected from the literature available, textbooks, online journals, reports, thesis and Research Papers.

Delimitations of the study

i. Among 33 districts of Rajasthan State, the study is confined only to Jhunjhunu District of Rajasthan state considering its inadequate public health infrastructure, worst Child Sex Ratio in the State despite highest rank in HDI (Human Development Index) and having highest male literacy in the State. 

ii. The study is limited to participants viz. service users and health care administrators at district level and block level and the professionals like doctors, nurses and local community leaders as service providers at CHC’s and PHC’s of selected district. 

iii. The study’s purview is limited to healthcare services only and for year 2019-20.

Findings and Conclusions

The average population covered under SCs, PHCs and CHCs is comparatively less than the average of population covered in Rajasthan.

Total Percentage of Villages having Sub-centres within Villages in Jhunjhunu (57.5) is higher than average percentage of Rajasthan(47.3).

ANM residing in Sub Centre quarter in Jhunjhunu is remarkably lower than Rajasthan

Majority of healthcare service user were aware about the health-centers in Jhunjhunu District, Rajasthan

Majority of healthcare service user were of the opinion that Participation of Service Providers can improve the Performance of health-centers.

A significant percentage of service Users were well aware about health-centers in Jhunjhunu District, Rajasthan.

Most of the respondents considered their experiences at registration desk of health-centers, good or satisfactory.

Most of the respondents considered the facilities to minimize the queue length at waiting room of clinics as inadequate.

Only a small number of respondents considered the services provided by Doctors and paramedical staff as excellent.

More than 80 per cent of respondents expressed their displeasure over the availability of ambulance.

Most of the respondents were of the opinion that cost charge to the patient in OPD was reasonable.

Most of the respondents considered the overall quality of health care centers as average.

Most respondents agreed that nurses checked the vitals properly before the visit of doctor.

A big majority of respondents showed a deep dissatisfaction over proper sanitary facilities, which include bathrooms available in health centers.

Majority of respondents were not completely satisfied with the environment of health-center.

Most of the healthcare providers asserted that hospital has issued health card in reducing the expenditure on health services.

Most of the service providers asserted that there is requirement of better coordination between the concerned authorities.

Most of the service providers vouched for efficient use of technology for better dissemination of information and timely feedback.

Most of the service providers felt the need of better working environment.

Hypotheses testing

First Hypothesis H11 is partially accepted as it was found that there is a significant difference in health care service user's perception across gender and income, but the perception does not differ significantly across age, education and occupation.

Second Hypothesis H12 is completely accepted as all attributes of healthcare services found to have significant relationship with perception of service users.

Third hypothesis H13 is also accepted because all the attributes of healthcare services found to have positive impact on perception of healthcare service providers.

This study tries to understand and measure the level of health system decentralisation and the perception of the community towards decentralization of health services and the participation of the PRIs members. 

The major findings and conclusions of research are as follows:

Need to focus on awareness: The discussions with the PRI members and health officials reveal that there is a need to focus on the awareness of PRI members about their roles and responsibilities.

Positive perception about decentralisation of health-care services: Both the service users and service providers are of the opinion that the decentralisation of health care system has resulted in better availability of health facilities at grass root level.

Demographic variables are insignificant: Demographic factors like age, gender etc. not significant in effecting perception of service users.

Quality of healthcare services: Quality of services and attitude of doctors and staff are most important factors impacting perception of service users.

National Rural Health Mission (NRHM) provided a boost to decentralization of health care services:  This study also reveals that the process of empowering the local self-governments in decentralized health planning and program implementation had a boost under the National Rural Health Mission/ National Health Mission (NHM).

More involvement of Panchayati Raj Institutions: PRIs are getting more involved in health planning and health service delivery.

Need of more awareness among PRI members: The discussions with the PRI members and health officials reveal that there is a need to focus on the awareness of PRI members about their roles and responsibilities. Many elected representatives were unaware of their powers to improve the health facilities in their villages.

Decentralisation of health system had a significant impact: It was observed that the health system decentralization has a positive impact on health services delivery at the grassroots level.

Need of better coordination: It is observed there are many administrative problems at the ground level, which create difficulty in better coordination between the health department and PRIs. Wherever, local, informed and educated leadership was actively involved, a qualitative change can be seen in the functioning of rural health care services.

Deficiencies of health-care system in Jhunjhunu: The study found from the trend analysis of health infrastructure in Jhunjhunu district that there are healthcare infrastructure deficiencies in the Jhunjhunu district. The number of PHCs has been significantly increased from 1995 to 2010, which implies that the Government of Rajasthan has made valuable efforts in creating sufficient number of PHCs and thereby reducing the ratio of medical institutions and the people. However, in case of sub-centers, it shows only a marginal increase which does not guarantee that the SCs serve in the decentralized areas of Jhunjhunu district.

The health sector in Jhunjhunu district has been designed and organised primarily at three levels Viz. District, Block and village or peripheral levels. 

Gap in user’s expectations and existing facilities in health centers: People expect better services, infrastructure, sanitation and test facilities. This is the serious concern of the public health delivery system at the decentralised level of Jhunjhunu district, Rajasthan.

Need of improvement in quality of services in Primary Health Centers: It is important to note that large numbers of SCs are converted into the PHCs in order to fulfill the norms of the establishment of PHCs. 

This led a situation where there are sufficient numbers of the PHCs according to the population norms but the quality of the PHCs is not up to the mark.

Rural-Urban Drive: The results from the major health indicators like CDR, CBR and IMR are quite impressive at the territory level when compared to national level. However, the variations of health indicators across the rural-urban divides and regional levels are still significant. It implies that health indicators across rural-urban divides have marked declining trends but the gap has not been narrowing down in the Jhunjhunu district.

The analysis infers that the health centers at the decentralized levels are not fully efficient in the territory, which is due to technical problems and ineffective allocative system of resources of the hospitals. There is an ardent need for improvement.

Suggestions and Policy Recommendations

Decentralisation and primary health care (PHC) approach is closely associated with principles of equity, community participation and inter-sectoral collaboration. It can be developed to achieve the target of “Health for all” and “Universal Health Coverage.” The study had extensively analysed the various factors influencing the perception of service users and service providers. Based on inferences drawn from current research following suggestions and recommendations can be made. 

The discussions with the PRI members and health officials reveal that there is a need to focus on the awareness of PRI members about their roles and responsibilities.

There is a need to institutionalize the regular joint meetings of health workers and PRIs for better coordination and successful implementation of health programs.

There is also a need for more clarity about the roles and responsibilities required of the PRIs in the supervision of health services.

There is an ardent need of involvement of local leadership to facilitate better coordination between the health department and PRIs.

Standardisation of hospitals and improvement in quality of healthcare services need to be attended immediately in the territory. Due to the intangible nature of service, the quality of service delivering process is what determines customers’ impression about the service provider.

There is a requirement of provision of better facilities to service providers. They also need a better conducive environment to work.

The service provider should focus to address the problem areas as cited by the service users in the current study. There should be an effective mechanism to resolve grievances.

References

1. Rural Health Care System in India; 2012. Ministry of Health and Family Welfare, Government of India, New Delhi.

2. Health Vision 2025, Government of Rajasthan, Department of Medical Education

3. Bandar Noory, Sara A. Hassanain, Benedikte Victoria Lindskog, Asma Elsony & Gunnar AkselBjune, Exploring the consequences of decentralisation: has privatization of health services been the perceived effect of decentralization in Khartoum locality, Sudan? BMC Health Services Research volume 20, Article number: 669 (2020)

4. Narayana and Kurup, 2000, Decentralisation of the Health Care Sector in Kerala: Some Issues, 2000, IDEAS/RePEc

5. Manoj Kumar Raut, T. S. Shekhar Decentralization of Health Care Systems: Findings from Odisha and Gujarat, India, Journal of Health Management, Volume: 15 issue: 2, page(s): 235-251  https://doi.org/10.1177/0972063413489007

6. Thomas Bossert, Mukosha Bona Chitah, Diana Bowser Decentralization in Zambia: resource allocation and district performance, Health Policy Plan; 18(4):357-69, doi: 10.1093/heapol/czg044.

7. Devendra b Gupta, Anil Gumber 2008, External Assistance To The Health Sector And Its Contributions: Problems And Prognosis Researchgate.net

8. Behar, A., & Kumar, Y. (2002). Decentralisation in Madhya Pradesh, India: from Panchayati Raj to Gram Swaraj (1995 to 2001).

9. Kaur M, Prinja S, Singh PK, Kumar R. Decentralization of health services in India: barriers and facilitating factors. WHO South-East Asia J Public Health 2012; 94-104. 

Singh Upendra • 1 month ago
IIPA Governance & Polity • 1 month ago

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In India, the paradigm of Participatory Forest Management (PFM) is proving to be transformative as it attempts to balance the intricate relationships between sustainable resource utilisation, forest regeneration, and conservation. India, which has about 70 million hectares of forest cover, struggles to meet the socioeconomic demands of the people who depend on the forests while also protecting these ecosystems.

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Reviving Resilience: Millets as the Climate-Adaptive Crop

A long-term abutting weather situation that is particularly related to temperature and precipitation is called climatic change. Land-use changes, forest fires, Greenhouse Gas Emissions, and natural disasters like volcanic eruptions are all possible contributing factors to this Climate shift (Reddy, 2015).

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607
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Dying Yamuna River in Delhi, India

The Yamuna is a tributary of the holy Ganges. The main stream of the Yamuna River originates from the Yamunotri Glacier at Bandar Panch (38°59'N, 78°27'E) in the Mussoorie Ranges of the lower Himalayas, at an average altitude of about 6387 meters above sea level in the Uttarkashi district (Uttrakhand) increase.

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1053
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India’s Route towards Sustainable Development Goals- A Study of Reproductive Health Rights in India

When the nation moves towards higher standards of development there are several parameters that it needs to take care, not forgetting one of the crucial ones being the health of its citizens.

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217
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Catalyzing Sustainable Paradigm: Enabling Responsible Tourism through Local Self-Government in the Kanthalloor Village STREET Project

The paper identifies the STREET project as a sustainable model for enabling responsible tourism principles and practices with local self-governance as the implementation body.

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272
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Need of Statutory Unified Metropolitan Transport Authority for Better Transport Governance: A Case of Mumbai Metropolitan Region

The 73rd and 74th constitutional amendments brought an overhaul in public administration by empowering rural and urban local governance. 

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341
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Swachh Bharat Mission: A Model for Good Governance and National Transformation

Governance is an age-old concept and it is all about making decisions and getting things done (UCLG, 2021). It happens at every level like countries, businesses, and even in smaller communities. 

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451
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Revolutionizing Health Policies in India: A New Paradigm

India's healthcare system has long been a subject of concern due to its inadequate infrastructure, limited access to quality healthcare, and stark disparities in health outcomes. 

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602
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Healthcare Opportunities for Right to Health in India

Right to health is primarily not just a call for consigning legal status of a human aspiration. It has much more to do with the civilisational preference of a nation state.

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410
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Trajectories to Good Governance: A Study of Select Gram Sabha in Pullur Periya Gram Panchayat, Kasaragod District, Kerala

Gram Sabha represents the fundamental unit of local governance. It acts as the integral component of the Panchayati Raj system, embodying the essence of participatory governance.

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327
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Transforming Governance: The Remarkable Journey of the Aspirational District Programme to Citizen Centric Governance

The Aspirational District Programme (ADP), launched by Prime Minister Sri Narendra Modi in January 2018, represents a significant policy initiative aimed at transforming governance in the country's most underdeveloped districts.

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726
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Good Governance through E – Governance in India (with reference to State of Jharkhand)

The concept of governance is not new. It is as old as human civilisation. Civilisation is the characteristic of the people. It is one of the things that set human beings apart from the other species

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729
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Judicial Administration in Relation with Information Technology

With his utopian yearning for a paganised unified globe devoid of all the limitations and boundaries that afflict our unreal world, Lennon scarcely considered the "Internet.

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Curbing Corruption Through the Use of Communication Technology: An Indian Scanerio

Corruption is a complex socio-economic problem which universally affects all societies. The government being a large-scale organisation is also not immune to it. 

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311
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Governometrics of Public Administration in Delivering the Right Based Electronic Public Services: An Analytical Perspective of North Western Region

The issue of governance has received serious attention of researchers, policy makers, administrators and the national as well as international community. The New Public Management (NPM) concept is focused on service, quality, performance management and risk management of governance processes. 

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233
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Common Service Centres (CSCs) and Public Service Delivery: An Empirical Analysis of E – Mitra in Jaipur District, Rajasthan

The government provides services including healthcare, education, social support, and financial inclusion to the public. However, villagers and citizens in remote areas often struggle to access these services due to several constraints including inadequate infrastructure and inaccessibility. 

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473
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Digital Governance: Challenges and Strategies in the Digital Era

Digital governance, in the context of the digital era, involves the use of information and Communication Technologies (ICTs) to enhance and transform the delivery of public services, improve government efficiency, and engage citizens in decision-making processes. 

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1200
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Empowering Farmers in Digital India: An Empirical Analysis of the Implementation and Effectiveness of E – Governance Initiatives in Agriculture

Since the majority of India's population relies on agriculture for their living, the sector dominates the country's economy.  Agriculture only makes up less than 20 per cent of the nation's GDP (Ministry of Finance, 2018), emphasizing the sector's low-income production.

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614
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Right to Services through E – Governance: Redefining the Public Service

The 21st century has ushered in an era of rapid technological advancement, fundamentally altering how governments interact with their citizens.

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376
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Stakeholder perception, technology adoption and policy priorities in Indian healthcare – A systematic analysis

Healthcare is an essential aspect of any society, and in India, it holds a unique place due to its immense population and diverse healthcare needs.

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293
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Understanding Digital financial literacy and its role in financial behaviour and financial well being

E-commerce and digital technology have transformed the way people spend and save. There is an evident technological growth in the world of finance which is referred to as financial technology or fintech. Financial technology (Fintech) refers to the technological innovations that assist in enabling or improving the access to financial services digitally through the internet, smartphones or computers. 

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598
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Reimagining Social Equity in Indian Public Administration: Interrogating the discipline and beyond

The origin of ‘Social Equity’ in Public Administration can be legitimately traced to 1968 Minnowbrook Conference that brought together young minds in public administration.

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158
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Human Rights in 21st Century

Resumption of hostilities meant “hell on Earth has returned to Gaza. The resumption of hostilities is catastrophic.”

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229
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Role of Regulator in Governance: Case Study of Reserve Bank of India in Safeguarding Consumer Interest

The Reserve Bank of India (RBI), as India's central bank and regulatory authority, plays a pivotal role in shaping public administration and governance in the country. 

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279
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Regulatory Governance in India- Emerging Dimensions

Today we are living in an era of the ‘regulatory state’.  The expressions ‘regulation’, ‘regulatory governance’ and ‘regulatory institutions’ have become the buzzwords of governance and are  spread across social systems as well as state organisations and government strategies. 

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303
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Governance of Higher Education in India

Governance is defined as structures and processes of decision-making through which performance and accountability is ensured in the organisations.

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158
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How has Planning Evolved with the Introduction of the Gram Panchayat Development Plan In Karnataka? – A Process Level Analysis

Participatory planning involves the intensive participation of local communities in analysing their current situation, envisioning a long-term collective future and attempting to attain this vision through collective planning of development interventions that would be implemented by different state agencies area.

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200
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The Role of Backward Class Women Leaders in Rural Development

Since centuries backward class women were politically, economically, socially and educationally oppressed. They were deprived of their basic rights and needs.

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191
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Impact of Citizen Participation in Local Governance: with Special reference of Himachal Pradesh

Local governance is the cornerstone of democracy, where communities come together to make decisions that directly affect their daily lives.

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310
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Role of Indian Judiciary in Promoting Accountable and Responsive Administration

Intrinsically, India is a republican country that is organised as a federation with a parliamentary democracy. Similar to the United Kingdom, the President serves as the head of state in name only; in contrast, the Prime Minister is the de facto executive, or real head of the government.

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150
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Mission Karmayogi

India is rapidly integrating technology in both governance and in delivering goods and services. All this requires a worker (civil servant) who is not just committed but also has the competence to deliver on this evolving mandate. 

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236
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The Ethics of Co-designing Public Services in India

The civic engagement is an important hall mark of democracy. Ours has been one of the oldest and richest democratic traditions that have involved people in matters of public policy.

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130
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Ethical Dimensions in Public Administration: Navigating Challenges, Embracing Opportunities

With over eight thousand years of experience and intellectual growth (Cameron (1968), Edwards (Gadd, 1971), Hammond (1971), Eisenstadt (1963, 1993), Olmstead ( 1948), etc.), public administration has undergone numerous changes and transformations over its long history, but it has never been so challenged as in the last thirty years.

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129
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Policy Initiatives for Public Grievances Redressal: Steps towards Responsive & Accountable Governance

Good Governance is the key to a Nation’s progress and an important step towards it is the simplification of procedures and processes in the Government so as to make the entire system transparent and faster. 

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182
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Separation of Power: A Disputed Territory

The theory of separation of powers constitutes a key tenet of democratic governance.

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212
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Politics of Freebies: People-Centric or Anti-Development?

In recent years, the widespread practice of offering freebies, ranging from subsidised goods and services to outright giveaways, has become a prominent feature in economic policies worldwide.

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408
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Public-Centric Administration: Current Temporary Efforts and Possibilities of a Permanent System

From the study of the principles of origin of the state, it is concluded that the state has originated to make human life easier and this function of the state has been there every time.

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135
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Cooperative Federalism in India: Expectation and Challenges

India, is the world's largest democracy, with a population of 1.48 billion people. Its vast population and the ethnic diversity of its people, languages and cultural traditions make its federal structure necessary for nation.

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341
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Advancing Governance Paradigms in the Modern Era

A paradigm represents a framework, viewpoint, or collection of concepts that serves as a lens for understanding various subjects. In disciplines like science and philosophy, paradigms encompass specific theories, methodologies, and principles defining valid contributions within a field. 

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153
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Contemporary Trends in Public Administration: Focus on E - Governance

The field of public administration is experiencing a dramatic and rapid change. Locally and globally, some of the most significant trends that will have the role and function of public administrators is rapidly evolving as the needs and demands of citizens, governments and organisations influence their ability to create and implement policies.

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298
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Public Administration and Citizen Centric Governance

“Today, I would like to make a request to the bureaucracy of India, to every government employee, be it in the State Government or the Central Government.

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216
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Introduction

Public administration in the 21st century is undergoing significant transformation, not just in advanced countries but also in various regions of the developing world, as the calls for transformative change grow louder. These changes are propelled by globalisation, liberalisation and the diversification of service provision.

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ADMINISTRATIVE REFORMS – LESSONS AND EXPERIENCES 2019-2023

Technology has immense potential to bring government and citizens closer. Today technology has become a powerful tool to empower citizens as well as a medium to optimize transparency and accountability in day-to-day functioning. 

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343
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Address at the Inaugural Ceremony of Good Governance Week

I am extremely honoured for having given this opportunity to present the initiatives taken by Uttar Pradesh, to achieve the vision of Good Governance.

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318
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Financial Management in India: Institutions, Instruments and Innovations in a Federal Polity

Financial management constitutes the cornerstone of modern democratic governance, determining not only the allocative priorities of the state but also the operational credibility of public institutions.

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432
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Techniques of Administrative Improvement

In an era where administrative agility defines the efficacy of democratic governance, this chapter, “Techniques of Administrative Improvement”, offers a comprehensive exploration of transformative tools, methods, and strategies that are reshaping public administration in India and globally.

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511
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Significant Issues in Public Administration

This chapter presents an overview of specific significant issues in public administration: Values in Public Service, Regulatory Commissions in India, National Human Rights Commission and Problems of Administration in India. 

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Urban local/Municipal Governance: Main Features, Structures, Finance and Problem Areas

This document cover brief and pointed framework of the detailed process of urban local /municipal governance in India with special reference to main features, structure, finance and problem/attention areas. 

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1467
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Administrative Reforms in India Since Independence

One of the most common public initiatives of all governments worldwide has been administrative reform. In response to the challenges posed by the political and socioeconomic environments, every country aims to improve its administrative systems. 

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2916
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Civil Services

The rapid pace and interdependence of global, political, social and economic developments have necessitated a critical need for improved efficiency and effective public institutions, administrative procedures and sound financial management to confront challenges for sustainable development in all countries.

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State Government and Administration in India: Theory, Policy, and Practice

India's governance framework is fundamentally federal, characterized by a division of powers between the Union government and the State governments. 

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2511
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Plans and Priorities for Economic Development and Social Justice in India

India’s journey since independence has been defined by its commitment to creating a just, equitable, and economically strong nation. 

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1331
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Union Government and Administration

The Parliament of India, comprising the Lok Sabha, Rajya Sabha, and President, serves as the supreme legislative body and cornerstone of Indian democracy.

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1631
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The Impact of Khelo India: A Case Study of Churu District

In a nation as diverse and vibrant as India, the potential for sports to transform lives is immense. Sports are not merely a form of entertainment; they are a powerful catalyst for personal growth, community cohesion, and national pride.

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938
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Improving the Training System for Civil Servants in the Kyrgyz Republic

This paper examines changes in the existing model of training civil servants in the context of the personnel policy pursued in the Kyrgyz Republic since 2021.

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220
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Public Sector Undertakings: Public Sector in Modern India

Public Sector Undertakings: Public sector in modern India; Forms of Public Sector Undertakings; Problems of autonomy, accountability and control; Impact of liberalization and privatization.

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Mission Youth in J&K: A Critical Analysis of PM Mission Youth in Shopian and Pulwama

The region of Jammu and Kashmir has long been characterized by a complex interplay of geopolitical tensions, socio-economic challenges, and cultural diversity. 

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656
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A Journey Towards Antyodaya to Sarvodaya

This paper examines the philosophical foundations and practical applications of Antyodaya and Sarvodaya in Indian socio-political thought.

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1710
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Change in Forms of Governance: Lessons from Public Administration in the Kyrgyz Republic

The text outlines the reasons and consequences of constitutional reforms in the organization of state power in the Kyrgyz Republic in 2021.

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186
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Evolution of Indian Administration and Philosophical & Constitutional framework of Government

The evolution of Indian administration reflects a historical continuum shaped by civilizational values and transformative changes. Spanning the Mauryan, Mughal, and British eras, each phase contributed distinct institutional structures and governance philosophies. 

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2325
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Khelo India Scheme: A Study of Sports Infrastructure in Delhi Metropolis

“The image of a country is not just about economic and military strength. The soft face of a country also makes a difference. 

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1243
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Yamuna: Navigating the Intersection of Culture and Conservation

This paper investigates the profound transformation of the Yamuna River in India, tracing its evolution from a physical resource to "Yamuna Maiya," a revered maternal deity.

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474
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From Developmental State to Innovative Inclusive State Insights from Korea for Sustainable Development in Transitional Economies

Since 1945, Korea has been regarded as a representative developmental state that achieved rapid economic growth. However, democratisation in 1987 and IMF crisis in 1997 revealed the limitations of the traditional developmental state model.

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261
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Financial Administration and Management in India

Understanding the distinction between financial administration and management is crucial for comprehending how government finances are structured and managed, ensuring both accountability and efficiency in the use of public funds. 

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1148
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Seamless End-to-End Service Delivery by New Delhi Municipal Corporation (NDMC)

The digital revolution has fundamentally transformed the landscape of public administration, giving rise to e-governance as a pivotal approach for enhancing government-citizen interactions.

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247
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Sarvodaya Se Antyodaya through Inclusive Education Policy

The National Education Policy (NEP) 2020 marks a significant transformation in India's education system, replacing the NPE 1986 with a more inclusive, holistic, and multidisciplinary approach. 

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288
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Governance and Characteristics of Anti- Corruption Policy in Korea and Mongolia

As an initial output of the joint research between the Korean Institute of Public Administration (KIPA) and the National Academy of Governance (NAOG), this article provides overviews of the Korean and Mongolian legislative environment, governance and characteristics of the anti-corruption policies.

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226
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Techniques of Administrative Improvement

Administrative improvement is a strategic necessity in a fast-paced world. Techniques like O&M, Work Study, management aid tools such as network analysis form the cornerstone of efficient governance. MIS, PERT, and CPM tools equip administrators with the ability to anticipate challenges, and drive organizational success in an increasingly complex environment.

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1
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PM Street Vendors Atmanirbhar Nidhi (SVANIDHI) Yojana and its Implementation: A Case Study of Varanasi

Street vendors are an integral part of the urban informal economy in India, providing essential goods and service that cater to the diverse needs of city residents. They operate in various capacities, from food vendors to artisans, and play a crucial role in enhancing the vibrancy and accessibility of urban life.

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1090
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Communication in India’s Growth: Navigating the Digital Age

This paper examines the critical role of communication in driving India's economic growth within the context of its diverse societal structure and the rapidly evolving information age. It argues that effective communication is not merely a tool for disseminating information but a fundamental force shaping development trajectories.

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589
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Mongolian Civil Service and Human Resource Management: Reforms and Challenges

This article outlines the stages of civil service reform in Mongolia and evaluates the specific activities implemented during each stage, along with their characteristics and outcomes.

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426
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Public Policy

One often wonders ‘what the government does’ and ‘why the government does what it does’ and equally importantly ‘what it does not do and why so’. According to Thomas R. Dye “public policy is whatever government chooses to do or not to do”, implying that government's actions and inactions both come into the realm of public policy. 

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956
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Mission Ragi and Economic Benefits to Farmers - A Case Study of Gumla District

Millets, often referred to as "smart grains," have been integral to traditional diets in India for centuries. Among these, Ragi (finger millet) stands out due to its exceptional nutritional profile and adaptability to diverse climatic conditions.

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612
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Reimagining Sarvodaya for Contemporary Challenges

Amidst escalating climate crises, technological upheavals, and growing socioeconomic disparities, this paper delves into the timeless relevance of Gandhian Sarvodaya ("universal welfare") as a guiding framework for tackling 21st-century issues.

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471
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Administrative Reform in Mongolia: Stages, Lessons Learned

This paper aims to present insights, results, and stages of administrative reform in Mongolia over the past 30 years.

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192
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Personnel Administration

In the VUCA (Volatile, Uncertain, Complex and Ambiguous) world public servants' expectations are growing day by day that range from e-governance and citizen-centric delivery to maintaining constitutional morality.

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934
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Har Ghar Jal' Scheme: A Comparative Study of Kancheepuram and Pudukkottai Districts

Access to safe drinking water is not merely a fundamental human right; it is a cornerstone of public health, economic development, and social equity. In rural India, where water scarcity and inadequate infrastructure pose significant challenges, the quest for reliable water supply becomes even more critical.

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324
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Democratising Finance: India's Path to Inclusive Banking

This paper explores the growing inclusiveness of India's banking sector, tracing its transition from a primarily government-controlled model to a more open and technologically advanced system.

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246
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Civil Service Training and Development: Historical Aspects and Challenges

This paper outlines the century-long history of Mongolia’s civil service training institution, the National Academy of Governance (NAOG), which plays a crucial role in meeting the contemporary needs of training and developing human resources within the civil service sector.

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299
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Development Dynamics : Building Inclusive and Sustainable Development

India stands at a crucial juncture in its quest for inclusive development that will bring prosperity across the spectrum. Large amounts of public funds are spent to address these issues, but their implementation and the quality of services delivered leave much to be desired.

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268
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One Nation One Ration Card: Impact Assessment in Rural India

The "One Nation One Ration Card" (ONORC) scheme, launched in 2020 under the National Food Security Act (NFSA), represents a transformative shift in India's public distribution system (PDS). 

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3366
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Communication: The Missing Catalyst in India's Growth

India has committed to achieving developed nation status by the centenary of its independence, leveraging cutting-edge technologies including AI tapping into its vast human capital, and implementing policies that foster high growth while addressing enduring social and economic inequalities.

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378
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Political Value and Tradition of Mongolian Civil Service

This article explores the value and statehood of Mongolia by utilising Woodrow Wilson’s categorisation of “Judging by the constitutional histories of the chief nations of the modern world, there may be three periods of growth through which government has passed in all the most highly developed of existing systems, and through which it promises to pass in all the rest. 

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288
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Comparative Public Administration

Comparative public Administration focuses on comparing administrative structures, procedures, policy-making organs, the role of bureaucracy in different countries, the political executive, and control over bureaucracy.

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Comprehensive Study on Inclusive Education and Project PATHA

Education stands as the bedrock of human development, a force capable of unlocking individual potential and driving societal transformation.

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322
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Talent: Catalyst for India's Economic Ascendancy

This paper examines India's economic trajectory through the lens of its demographic dividend a substantial youth population exceeding 50% under age 25 within its 1.4 billion citizens. While this demographic advantage offers unprecedented economic potential, its promise is threatened by systemic challenges including inadequate education access, limited skill development, and employment scarcity, particularly in rural areas.

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327
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The Federal Ministerial Bureaucracy, the Legislative Process and Better Regulation

Over the last decades, Better Regulation has become a major reform topic at the federal and-in some cases-also at the Länder level.

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260
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Administrative Law

Remarkable technological and scientific progress has made the modern democratic State not a mere watch-dog or a police institution but an active participant interfering in almost every sphere of individual and corporate life in society in the changed role of a service state and a welfare state

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1734
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Enhancing Quality Education through Samagra Shiksha Abhiyan: A Case Study on Inclusive Education in Chitrakoot District

Education has long been recognized as a cornerstone for societal transformation, serving as a powerful catalyst for economic growth, social cohesion, and the reduction of inequalities.

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305
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India’s Health Equity: Challenges and Global Insights

This paper explores India's journey towards achieving universal health coverage (UHC) and health for all, focusing on the challenges and strategies for integrating marginalized groups into the healthcare system.

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482
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Major Challenges Associated with Reform and Innovation of Leadership Training and Development (Ltd), and Some Proposed Solutions: Reflections on Ltd Practices of CELAP

Since the reform and opening up, China’s leadership training has experienced three stages of development: the initial stage of leadership training and development in the early period of China’s reform and opening up to the world (1978-2002), the rapid growing stage of leadership training and development in the period of fast growing economy and society (2002- 2012) and the innovative…

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296
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Accountability and Control

Accountability and control are essential for efficient, ethical administration in public and private sectors. Accountability ensures officials answer for actions and resource use, while control involves mechanisms to monitor compliance with laws and goals, promoting responsibility and preventing misconduct. 

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Sotto Gujarat-Study of Enabling Factors in Deceased Organ Donation

Organ transplantation emerged as a critical intervention for patients suffering from end-stage organ failure, offering them a renewed chance at life. 

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330
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From Clinic to Community: Empowering Rural India

Healthcare in rural India presents unique challenges and opportunities. While global health metrics emphasize indicators like life expectancy, mortality rates, and healthcare infrastructure, they often fail to capture the socio-cultural nuances of rural communities

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262
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Small Steps to Big Achievements: Innovative Practice of “Internet Plus” Government Service of Local Government in China

The “Internet plus” government service reform in China has progressed through three stages, namely one-stop service, one-window service, and companion service. This reform has become a significant example of reshaping the relationship between the local government and the public.

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218
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Organisations

An organisation is a group of two or more people working to achieve a common objective. The objectives of the organisation can be achieved through different theories. 

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306
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Planning and Implementation of Cowin Platform into National Covid-19 Vaccination Programme

The COVID-19 pandemic, which emerged in late 2019, has profoundly impacted global health systems, economies, and societies. 

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740
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Antyodaya: An Indo-American Perspective

This paper explores the evolution of Indian welfare philosophy from Gandhi's nonviolent resistance to contemporary governance. It traces how the sacrifices of Indian revolutionaries fostered Sarvodaya and Antyodaya ideals, examining the philosophical underpinnings of these concepts in Advaita and dualistic traditions.

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299
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Online Education and Community Participation in Bangladesh: Challenges and Opportunities to Ensure Inclusive Learning During COVID-19 School Closure

Like most other countries around the world, after the emergence of the COVID-19 pandemic, Bangladesh's education system has undergone a radical change from the beginning of March 2020 onwards. The study attempts to analyse teachers’, students’ and parents’ perceptions and experiences about the online education in the COVID-19 pandemic at the school level.

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300
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Administrative Behaviour

Administrative Behaviour is a fundamental area of public administration that focuses on comprehending how people behave in groups and within organizations to accomplish shared objectives. 

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613
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Innovative Health Services in Latur: A Study of Primary Health Care Center Transformations

Health is a fundamental human right and a critical indicator of development. The 2030 Agenda for Sustainable Development emphasizes the importance of ensuring health and well-being for all individuals. A key objective of this agenda is to guarantee favorable health outcomes, underscored by the endorsement of a new declaration during the Global Conference on Primary Health Care held in Astana,…

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280
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Transforming India: Policy Levers for Sustainable, Inclusive Growth

Despite its remarkable economic ascent, India's trajectory towards sustainable and inclusive prosperity is threatened by persistent economic inequalities, demographic pressures, governance constraints, and environmental degradation. 

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Realisation of Sustainable Development Goals Through Panchayati Raj Institutions

In this article, published reports have been used for analysing state-wise status of SDGs achievements and their correlations with attainments in areas of poverty-reduction and other developmental indicators. Also, progress made by GPs on various metrics related to SDGs has been corroborated with other relevant metrics

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Institutional Dynamics of Governance Reform in India (1991–2016)

Loss of governance reform efficacy is an identified entrenched institutional problem in systems. Reform, anywhere, is a sticky material because holders of powers and their cronies have rarely shown altruistic intentions of relaxing their profiteering grips over resources.

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Executive Summary

National Commission for Women (NCW) has entrusted the task to conduct a study on ‘Evaluation of the Impact of Mission Shakti in Women Empowerment in KBK Districts of Odisha’ to Indian Institute of Public Administration, New Delhi. 

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128
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Theme Paper on ‘One Nation, One Election’

"Democracy' and 'free and fair election' are inseparable. Elections are the centerpiece of democracy; it is difficult to visualize democracy without elections. Ensuring free and fair elections is the first prerequisite for the success of democratic process.

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Lateral Entry In Civil Services: Balancing the Demands for ‘Specialists’ and the Imperatives of ‘Social Justice’

The practice of bringing domain experts into the government is not new to India.

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990
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Is the Idea of India’s One Nation, One Election A Miracle or A Disaster?

On September 1, 2023, a committee headed by former President Ram Nath Kovind explored the possibility of something called One Nation, One Election in India and ever since this thing has come out in public, political parties all across the country have been fuming with anger. 

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India's Endeavor towards Zero Hunger SUSTAINABLE DEVELOPMENT GOAL 2: Zero Hunger

The Sustainable Development Goals (SDGs) were adopted by the United Nations in 2015 as a universal call to action to end poverty, protect the planet, and ensure that all people enjoy peace and prosperity by 2030. 

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Collaborative Governance: The Indian Experience

This paper examines various initiatives taken by Government of India to promote collaborative governance in various sectors. With increasing needs and aspirations of the community for public services and the limited capacity of government to provide the same, the involvement of various stakeholders to deliver these services becomes important and necessity. 

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Aspirational District Programme (ADP): A Comparative Study of Holistic Development in Baramulla and Bastar Districts

In the vast and diverse landscape of India, regional disparities in development have long posed significant challenges to achieving equitable growth and social justice. Recognizing the urgent need to address these disparities, the Government of India launched the Aspirational Districts Programme in January 2018. 

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Administrative Thought

A dynamic interaction between the recognition of human complexity in organizations and the pursuit of structural efficiency has shaped the evolution of administrative philosophy. The foundational works of Frederick W. Taylor, Max Weber, Mary Parker Follett, Elton Mayo, Chester Barnard, Rensis Likert, Chris Argyris, and Douglas McGregor are critically examined in this essay, which charts the shift from traditional administrative…

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618
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New Challenges in Capacity Building of Civil Servants in Public Administration in India

In India, National Training Policy was formed in 2012, replacing the old policy of 1996. This was needed two reasons, new areas of administration given in the reports of second administrative reforms commission setup in 2005 and changing environment in different spheres of governance and new challenges of administration being faced by the civil servants.

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From Back Office to Boardroom - The Service Sector Leap

India's emergence as a global services powerhouse in the 21st century marks a profound and transformative shift. This evolution, far from a mere economic change, is a strategic leap driven by its demographic dividend, technological advancements, and the burgeoning global demand for specialized services.

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373
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Excellence in Administration

Public administration, as the executive arm of the state, has tremendous responsibilities to match the needs and aspirations of the citizens of the state. The systems have evolved over the years in almost every country as the politico and socio-economic environment of the respective country have changed. 

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367
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Public Administration: Meaning, Nature, Scope and Significance

Public administration is the cornerstone of modern governance. It refers to the organization, management, and implementation of government policies and programs, carried out by public officials and institutions. As a vital mechanism of the state, public administration not only ensures the effective delivery of services to citizens but also upholds the principles of accountability, transparency, and rule of law.

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Tribal Development through Evidence-based Policy

Tribal Sustainable Development through Evidence-based Policy and Planning: A major issue in post-Independence India has been a misreading of demands of tribal communities. What they have been demanding pertains to choice upholding their traditions and customs and having ownership over natural resources

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The Revenge of Geography

As the Idiom of technological advancement takes its toll. The paper highlights a few poignant and emerging factors in the International Relations theorization. It was conservatively maintained by the defense strategists and the political leadership across the Global polity that foreign policy and the Diplomacy are greatly determined by the “given” of Geography and terrain

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339
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Trinity of Citizen, Society and State

With the deepening of democracy, increased decentralisation, increasing social and political awareness, digital penetration, shifts in demography, demand for quality services by common citizens has been accelerating at a faster pace. In such a scenario, the role of State is critical for promoting equity in access to services. 

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258
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Reimagining Institutions

"Accelerating India's Development" holistically looks at India’s growth trajectory since gaining independence – it rounds up all where it has done well including unity, upholding the integrity of its constitution, retaining democratic values at its core. It also does not mince words to convey where all the nation has faltered such as falling short in delivery of public services including…

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Income & Employment Intensive Growth Agenda

Income and Employment Intensive Growth Agenda for India: The paper examines income and employment status in the Indian labour force to identify policy attention and follow up. The macroeconomic policies taken during last one decade are yielding positive results leading to expansion of manufacturing and services and structural transformation in the economy.

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343
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Social Security: Reality & Reforms

An Analysis of India's Social Welfare Programs: In a democracy, the state's role is to promote societal welfare. According to Aristotle, the state should not only ensure its survival but also improve the quality of life for its citizens. The state has a moral responsibility to its citizens. Modern views agree that the state should provide essential services like education,…

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528
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Digital Innovations in Social Protection

Digital Innovations in Social Protection: Trends, Challenges, and Solutions: The integration of digital technologies into social protection systems represents a transformative shift with profound implications for the delivery of welfare services. This chapter explores the evolving landscape of digital innovations in social protection, contextualising these developments within the broader framework of universal social protection and a systemic approach to welfare.

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Justice Delivery: Issues and Prospects

Access to justice is a fundamental tenet of the rule of law. It is paramount to enable people to exercise their rights, confront prejudice, make their voices heard, and hold decision-makers responsible. 

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Policing: Reality & Reforms

One of the most crucial aspects of our society is law enforcement, which deals with issues of law and order nationwide. It is an essential component of the state's legal system. The British government introduced a Police Act in 1861, which is still very relevant and based on policing. 

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1998
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Public Health & Nutrition Security

India’s Vision for 2047 aims to transform the nation into a developed country, with healthcare being pivotal for this progress. Achieving universal health coverage and modernising healthcare infrastructure are essential for fostering a healthy productive population, which in turn drives economic growth and reduces poverty. 

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School Education & Building Blocks

Several challenges linger in the Indian education system, like rote learning, the non-existence of practical skills among students, and disparities in access to quality education. To deal with the criticism for excessive curriculum and unreasonable focus on rote learning, this chapter examines the strategies comprising the building blocks to reform Indian schools. 

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Social Development and State Effectiveness

Social development is expected to promote holistic improvement of individuals, institutions and their surrounding environments. Looking at the pace of development in India, the economy of most states requires strategic prioritization to accelerate improved well-being of the people. Accessibility to health, school education and public security are critical to the edifice of social development. 

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Federal Finance and Macro Economic Management

India is the largest democracy in the world inhabited by about 1.36 billion people over an area of 3287 thousand square kilometers according to an estimate for 2021 based on Census 2011. The Indian economy is characterised as a middle-income emerging market economy. In the last three decades the economy has faced three major crises, i.e., balance of payment crisis…

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Public Service Delivery

Neoliberal policies pursued by India since 1990s have created a space for private enterprises hitherto occupied by the state entities, unshackled the existing enterprises and introduced reforms to facilitate private initiative. This chapter looks into the ecosystem of the private sector in general and the developments in three specific sectors- urban mobility, water supply and housing, to draw lessons for…

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Strategic Human Resource

This Chapter highlights the gradual transformation from Personnel Administration to Strategic Human Resource Management over the years in Government of India. However, there is still a long way to go. In this Chapter an attempt has been made to delineate the criticality to move towards Strategic HRM in Government of India to achieve India’s developmental goals.

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Data Dissemination and Governance

Robust statistical data forms the cornerstone of an informed governance system. This paper studies the statistical system and data dissemination in the Centre and State governments in India, and the measures put in action to accelerate the data dissemination process. Arguing that the availability of high-frequency statistical data is a necessary condition for good governance, the first section of the…

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Local Self-Governments

In the Amrit Kaal (golden period) of independent India, the ‘citizen first’ approach guides public governance by deepening the outreach of service delivery mechanism so that international standards could be achieved in India@100.  The goal can only be achieved by all inclusive governance involving stronger and effective local self-governments both panchayats and municipalities.

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Creative Bureaucracy

In modern societies, with the increasing role of the state in social and economic fields, emphasis on the quality of its governance is of prime concern to all. Indian bureaucratic system of governance is founded on the principle of rule of law, as the state power is divided amongst three chief organs, each has the its own quality under a…

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Governance and Electoral Politics

This paper discusses the concept of good governance and its relations with the electoral politics in Indian context. It highlights the various strategies employed by the government and related agencies for the growth and development of the country. Major reforms pertaining to the country’s infrastructure, IT, administration, economy and public services are a few areas that have been explored in…

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Sankalp of Viksit Bharat

With the Indian government’s vision to transform India into a developed nation by 2047, marking hundred years of independence, it has become of highest importance to learn from the past, tenaciously work in the present and step towards the future with complete efficiency. In its 77 years of becoming a democracy, India has soared high with continuous transformations marked by both…

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Viksit Path: Kartavya Path

The vision of Viksit Bharat can be realised through Viksit States, and that the aspiration of Viksit Bharat should reach the grassroot level i.e. to each district, block, and village. For this, each State and District should create a vision for 2047 so as to realise Viksit Bharat @ 2047.

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