Dr. Charru Malhotra: Associate Professor (e-Governance and ICT)

Phone Number

Phone Number                       : (O) 23468393 (R) 23708141 (M) 9818529298

Email                                       : charrumalhotra@gmail.com






Academic Qualifications

  • Ph.D., Indian Institute of Technology (IIT-D), Delhi, 2010 [Thesis Title: Design of Citizen-Centric e-Governance Approach: A Study of Select ICT based Rural Initiatives].
  • Masters in Computer Applications (MCA), Thapar Inst. of Engineering and Technology-TIET, Thapar University, 1989.
  • Diploma in Computer Applications (DCA), Computer Department- Kurukshetra Univ., 1986.

Other Training

  • Two-year Diploma in French Language, Delhi University, 2007- 09.
  • Training on “Training of Trainer” by Thames Valley University (U.K)

Ø      Experiential Learning Tools/ Direct Trainer Skills-DTS-II, January 2009.

Ø      Direct Trainer’s Skills (DTS), July 2003.

Ø      Design of Training (DoT), July 2003.

Ø      Training of Trainer programme on ‘Design of Training’- 3 weeks intense training, July 2004 leading to certification as ‘Trainer of Trainers’ and a designated National Resource Person for Govt. of India.

  • Some Specialised IT based Trainings Attended

Ø      Microsoft Certified Solution Developer (MCSD): Awarded Certificate of Excellence by Microsoft, USA,1999.

Ø      Oracle Data Base Administrator: CMC, New Delhi, 1997.

Ø      RDBMS using Oracle: CMC, New Delhi, 1996.

Ø      Concepts and Principles of Geographic Information Systems-GIS” including ArcSuites -Arc - View & Arc -Info. : NIIT, New Delhi,1996.

Ø      Principles of Networking Architecture and Local Area Networking using Windows NT : Tulip Software Ltd, New Delhi, 1993.

Ø      PC-Troubleshooting: 1992, CMC, New Delhi, 1992.

Ø      Object Oriented Programming using C++: IIT, New Delhi, 1992.

Awards & Honours

  • Best Paper Award as “Innovative Approaches for e-Governance” in International Conference on E-Governance, Award committee ICEG-2012, Deakin University, Australia. The paper was titled ‘A Validated Citizen-Centric Approach using Delphi Technique for Converging Indigenous Knowledge Systems using ICT’
  • Ph.D : CGPA 9.75 (10 point scale); Highest in the Department, IIT-D, 2006.
  • Accorded technically coveted “Certificate of Excellence”, from Microsoft in Microsoft Certified Solution Developer (MCSD) scoring 86% marks in four IT related subjects, April 1999
  • Second in Masters in Computer-Applications-MCA (Honors),Thapar Institute of Engineering and Technology, Patiala,1989.
  • Second in Diploma in Computer Applications-DCA,  Kurukshetra University,1986

Areas of Interest/Specialization

  • e-Governance: Research, Design, Training, Monitoring and Evaluation; Social Media and Governance; Cyber Security and Information Assurance; Technology and Traditional Knowledge Systems for Rural Society; Training of Trainers

Experience

Capacity-Building Initiatives

  • Conducted 50 Trainings in ICT, e-Governance, e-Security and Cyber Law.
  • Pioneered in IIPA: One-Year Diploma in Information Technology and Management-ITM; Computerised Project Management, Relational Database Management, e-Governance, Web-Based Applications; e-literacy training for faculty and staff including Group C-D.
  • Conducted Specialised Training: Know India Programme-KIP for Indian Diaspora; Capacity Building of NGOs; Science & Technology for Rural Society.

Research/Consultancy

  • Developed Citizens’ e-Needs Aspirations Assessment.
  • Conducted workshops/meetings and Delphi-rounds with international/national academia, experts, and officials related to e-Governance, Knowledge Management, RTI, Open-Government.

Strategic/Operational Activities

  • Setting Up and Operationalising Institute’s Centre-of-ICT-and-eGovernance.
  • Developed 12 office-automation packages.
  • Coordinated IIPA’s first web-site and LAN.
  • Redesigned IIPA computer-centre.

Selected Research Projects

  • Research Consultancy For Evaluating, Capturing Lessons Learnt And Making Recommendations For Rural E-Governance Initiatives Across India, Department of Administrative Reforms and Public Grievances (DARPG), Ministry of Personnel and Training, Government of India (GoI),India, New Delhi,
  • Undertook full time research for doctorate study in approximately twenty villages of six states in India on “e-Governance for Rural Development in Developing Countries” with the core objective of evolving an inclusive approach for implementation of ICT and e-governance interventions, with equi-participation of all the stakeholders in the processes (Published)
  • Revamping APPPA – A study of the nine month Advanced Professional Programme on Public Administration for senior and middle level administrators of GoI, being conducted by IIPA.  (Presented)
  • Competitiveness of ITC’s e-choupal initiative, term project report in International Competitiveness, submitted to Department of Management Studies (DMS), IIT Delhi (Presented)
  • Avalanches Mitigation using Innovative Techniques like GIS (Presented)
  • Rural Informatics (Published)
  • Telecommunication trends in India (Published)
  • Capacity Building of Senior and Middle Level administrators for using IT /e-governance (Published)
  • Data Collection for Sustainable Forest Development ( TFRI, Jabalpur) (Published)
  • Economics of Timber Market and Monitoring along with Prof K.N. Kabra and Prof. P.K. Chaubey  (Published)

Publications

  • Charru Malhotra*,V.M. Chariar, L.K. Das (2013). “Citizen-Centric Approach for Converging Indigenous Knowledge Systems using ICT”, Accepted for Publication Book (Ed.) titled ‘Strategising Knowledge Management and Environmental Paradigm’, Dr. Usha M Munshi and Prof. Vinod Sharma (Eds), Jain Publishing House, New-Delhi.
  • Charru Malhotra, V M Chariar, L K Das (2012) : “A Validated Citizen-Centric Approach using Delphi Technique for Converging Indigenous Knowledge Systems using ICT”
  • Charru Malhotra. (2012). “Enabling Citizen services delivery in North-East States of India”. In Syed S.Kazi (Ed), North East India’s Best ICTD Practices: Digial Inclusion for Inclusive Growth in North East India. (pp 24-26), ISBN : 978-81-910139-2-4.
  • Charru Malhotra, V M Chariar, L K Das & Girija Krishnaswamy. (2011). “Eliciting Citizens’ Participation for Incorporating Contextual Factors in Rural e-Governance Initiatives”. ACIS journal 2011, University of Sydney, Sydney, Australia.
  • Charru Malhotra & Girija Krishnaswamy. (2011). “Citizens Expectations from Rural Telecentres: A Case Study of Implementation of Common Service Centres in Musheedpur Village, Haryana”.Published in online-journal, www.waset.org/journals/waset/v77/v77-50.pdf, World Academy of Science, Engineering and Technology-WASET, (http://www.waset.org/programs/Paris11.pdf), Paris, France, pp. 274-280.
  • Charru Malhotra, V M Chariar & L K Das (March 2011). “Citizen-centricity for e-Governance initiatives in Rural Areas”. Published online on Governance Knowledge Centre (htttp://indigovernance.gov.in), portal of Department of Administrative Reforms and Public Grievances, DAR&PG, Government of India.
  • Charru Malhotra, V M Chariar & L K Das. (2009). “User Centered Design Model (G2C2G) for Rural e-Governance Projects”. International Journal of e-Governance (IJEG), Submission code: IJEG-4838, Inderscience Publishers, ISSN (Online): 1742-7517 - ISSN (Print), April 2009: pp. 1742-7509.
  • Charru Malhotra, V M Chariar & L K Das. (2009). “Making ICT more Meaningful in the Rural Areas: Role of Community Knowledge”. E-Government Development and Diffusion: Inhibitors and Facilitators of Digital Democracy. ed. G P Sahu, Yogesh K. Dwivedi, and Vishanth Weerakkody, IGI Global: USA, pp. 66-79.
  • Charru Malhotra, V M  Chariar & L K Das. (2009). “Leveraging Technologies for Rural Development: A Case Study of Nemmadi Centres in the villages of Karnataka”. A national-awarded paper published in Compendium on 12th National Conference on e-Governance, DARP&G, Government of India: India. pp. 42-45.
  • Charru Malhotra, V M  Chariar & L K Das. (2008). “Societal Concerns in Rural e-Governance: Some Lessons from TARAhaat Experience of Tikamgarh District of Madhya Pradesh in India”. e-Governance in Practice. ed. Amitabh Ojha, Gift Publications: India, pp. 225-239.
  • Charru Malhotra, V M Chariar, L K Das & P V Ilavarasan. (2007). “An Evaluatory Framework For ICT Interventions In the Rural Areas: Review of Literature on E-Governance For Rural Development in the Indian Context”. Adopting e-Governance, ed. G P Sahu, GIFT Publishing, New Delhi: India. pp. 216-226.
  • Charru Malhotra (2001). “A Chronological Perspective Of Telecommunication Infrastructure Development In India”, Indian Journal of Public Administration (IJPA)-Special Issue on Telecommunications, October 2001.
  • Charru Malhotra (2001). “Rural Informatics and Information Technology Policies for Rural Development in India”, Emerging Institutions for Rural Development, National Institute of Rural Development-NIRD, Hyderabad, January, 2001.
  • Charru Malhotra (2000). “Raising Competence of Administrators: Role of IT Training”, Indian Journal of Public Administration (IJPA)-Special Issue on IT and Indian Administration, September, 2000, pp 375-385.

Other

  • Methodology Innovations: Eliciting Rural citizen’s participation for evolving citizen centric rural e-governance framework by conducting “Citizen Consultation Round-CCR”(2009); “Officers’ Response Round-ORR” for brainstorming e-governance implementation in developing countries(2009); Applying Delphi methodology to elicit expert opinion for validating citizen-centric framework “Expert Opinion Round-EOR” (2009-2010); “Round Table on e-Governance”(2010);Conducted Workshop on  “IT needs and infrastructure for Administrative Training Institutes” (2009); Designed “Strategy, Issues and Challenges for e-Learning implementation of Trainer Development Programmes” (2010) and “Package Design and Evaluation of DTS-II and Faculty Development Scheme” (2006).
  • Supported: Research in Review of USOF; Social Media and Impact on National Security (2013); Proceedings of “Regional Workshop on Towards More Open and Transparent Governance in South Asia”(2010);Co-organised Workshop “Mobilizing the Information and Knowledge Society: Crossed SAARC Perspectives” (2010).
  • Professionally associated with UN organisations (ICT and e-Governance National Expert, Asian Development Bank-ADB; MIS & GIS Consultant-The World Bank, The Winrock International), NGOs (Development Alternatives, Digital Empowerment Foundation, North-East Development Foundation, India World Foundation), Management institutes (MDI, IILM, eMPi, IMT, IMS), Government Departments and Ministries (Ministry of Environment and Forests-MoEF, Ministry of Personnel, Ministry of Communication and Information Technology, Ministry of Commerce-DGS&D); Associations (Internet & Mobile Association of India-IMAI, Manufacturers Association of Information Technology- MAIT), Media (Centre for Science Development and Media Studies-CSDMS,ELETS Technomedia), Institutes(Institution of Electronics and Telecommunication Engineers-IEEE, ILF&S), Universities (IIT-Delhi, I.P. University, Lucknow University, Panjab University-Chandigarh, Punjabi University, Mizoram University, IGNOU, Jamia Hamdard, DoEACC). Also Cyber-Security expert, Keynote Speaker, Panelist in related ICT4D/ e-governance/IT forums.

Also….

  • Coordinator, Centre for Rural Development and Panchayati Raj, IIPA; Member, ICT-for-Development, Solutions Exchange-UNESCO; Member, Steering Group on Right-To-Information, IIPA, World Bank and CHRI; Member, Decentralised Communities and Local Governance-UNDP.